Vendor intelligence
ElevenLabs
A voice-model ecosystem with ElevenAgents for managed conversations; this record prices the Agents product.
Read the signals. Keep the scope.
A place in your stack.
Best for
- Teams wanting speech and agent tooling from one vendor
- Phone workflows using documented calendar and CRM connections
Watch-outs
- Voice-engine and Agents prices cover different products.
- Warm transfer is channel-specific; a SIP connection does not imply a warm handoff.
- Add the selected LLM and carrier to the included-minute plan.
Product specification
What the evidence says.
Unknown means we have not established it. It does not mean No. Compliance claims require plan and contract review.
White label
Current product and plan support for white Label was not established by the reviewed official sources.
Source ↗ (opens in new tab)Source ↗ (opens in new tab)Source ↗ (opens in new tab)Client tenancy
Current product and plan support for client Workspaces was not established by the reviewed official sources.
Source ↗ (opens in new tab)Source ↗ (opens in new tab)Client billing
No supporting statement located in the bounded official corpus; confirm scope with vendor. Unknown is not No.
Source ↗ (opens in new tab)ISO 27001
Not established by the evidence reviewed. This does not mean unsupported.
No verified sourceBAA availability
BAAs are offered only to eligible Enterprise customers; scope applies with ZRM and compliant providers.
Source ↗ (opens in new tab)SIP
Transfers support native Twilio and SIP trunk numbers; your provider remains responsible for carrier charges.
Source ↗ (opens in new tab)Warm transfer
Warm operator message is supported only with the native Twilio integration, not SIP transfers.
Source ↗ (opens in new tab)Cold transfer
Blind transfer requires native Twilio and JSON configuration; SIP REFER requires carrier support.
Source ↗ (opens in new tab)Batch calling
MCP tools
Runtime MCP tools are documented; tool/server access is separately configured.
Source ↗ (opens in new tab)Webhooks
Post-call webhooks can send conversation data; Zero Retention Mode changes persistence behavior.
Source ↗ (opens in new tab)Calendar
Google OAuth connection configures calendar tools; ZRM is unsupported.
Source ↗ (opens in new tab)CRM
Native private-app connection supports US-hosted HubSpot only; EU tokens and ZRM are explicitly unsupported.
Source ↗ (opens in new tab)Bring your carrier
Transfers support native Twilio and SIP trunk numbers; your provider remains responsible for carrier charges.
Source ↗ (opens in new tab)Bring your model
Custom LLM endpoint integration is documented; regional/HIPAA conditions still apply.
Source ↗ (opens in new tab)Bring your voice
Selectable built-in voices do not establish arbitrary customer TTS credentials or endpoints.
Source ↗ (opens in new tab)Source ↗ (opens in new tab)HIPAA / BAA
HIPAA-specific terms require signed BAA and ZRM with no PHI retention; general privacy guidance recommends saved audio and long retention for HIPAA. These public instructions conflict. Follow contractual review before PHI.
Source ↗ (opens in new tab)Source ↗ (opens in new tab)SOC 2
Reviewed source says SOC 2 without identifying Type II. Generic SOC 2 wording cannot establish the audit type or independently reviewed certification; request the applicable audit report.
Source ↗ (opens in new tab)GDPR
Supplier publishes SOC 2/GDPR statements; independent auditor report was not reviewed.
Source ↗ (opens in new tab)Languages
Agent language is configurable; model/voice support varies.
Source ↗ (opens in new tab)Voices
Not established by the evidence reviewed. This does not mean unsupported.
No verified sourceRealtime audio
Voice cloning
Architecture & connections
Understand the moving parts.
STT
Managed fine-tuned ASR; exact provider not established
LLM
OpenAI · Anthropic · Google Gemini
TTS
ElevenLabs
TELEPHONY
Twilio · SIP trunk
Integrations
Google Calendar · HubSpot · MCP · Webhooks
Evidence you can inspect.
A documented feature, a supplier claim and an unanswered question are different kinds of evidence.
Evidence coverage details
- Strong-source resolved
- 67
- Vendor-claim only
- 4
- Conditional
- 22
- Other sourced outcomes
- 0
- Unknown after research
- 20
- Conflicting evidence
- 1
- Not applicable
- 0
- Not researched
- 0
Inspect detailed evidence, sources and research gaps
September 2026 remains the historical baseline. A new research date does not mean a feature launched that day. Unknown after research and not researched are separate states.
Official documentation establishes what the supplier documents. No paid calls, independent product benchmarks or compliance audits were performed in this research pass. Coverage measures research work, never product quality.
The operating decision.
Price structure
Monthly bundle
V3.3 evidence review · Starter Agents subscription reference; model/carrier costs extra
Reviewed current public offer; retain original billing scope and units.
Human fallback
Unknown — no established fallback mode
No individually verified capability establishes this selection. Conditional support and vendor claims do not satisfy Strict Must-have.
Documented transfer is not a staffed human service. Verify who answers, when they answer and what happens if they do not.
Try it yourself
Unknown — no independently checked public demo entry is attached.
External signals
No dated external signal in this record. Missing evidence is not a negative review.
Underlying model context: the documented stack above does not establish an exact benchmark checkpoint or its deployed settings. Public model results cannot become a ElevenLabs score.
Append-only price history
Every capture leaves a trace.
A new check creates a new snapshot. Deltas appear only for the same currency, unit, model and scope.
Tracked: Numeric rate undisclosed · V1 archive · Plan + included minutes + overage
Tracked: $6 / month · ElevenAgents Starter; not ElevenAPI standalone TTS
Tracked: $6 / month · V3.2 evidence review · Starter; Free tier separate
Tracked: $6 / month · V3.3 evidence review · Starter Agents subscription reference; model/carrier costs extra
Tracked: $6 / month · V3.3 evidence review · Starter Agents subscription reference; model/carrier costs extra
New research observations preserve earlier captures. “Evidence improved” records what we learned; it does not claim the market changed on that date. September 2026 is the historical baseline.
Price the actual workflow.
Complete cost cannot be established from this reference. LLM/token usage, carrier and burst behavior are not bounded by an included-minute package. · LLM charges, external telephony and taxes are additional
Carry the current source into your estimate, then enter the model, voice, carrier and fixed fees your configuration needs.
Alternatives by category
Other voice engines to inspect.
Alphabetical alternatives within the same category. An editorial starting point, not a performance ranking.
Read the ElevenLabs alternatives guide →
Historical capability and pricing research
CompareEvidence archive
Inspect the record.
ElevenAgents pricingreviewed
Free includes 15 call minutes; Starter is $6/month with 75 minutes. Creator is normally $22/month (first month $11), Pro $99, Scale $299 and Business $990. Additional call minutes are $0.08; excess-concurrency burst minutes $0.16. LLM use is additional and connected carriers bill separately. Enterprise lists BAAs.
Inspect official source ↗ElevenAgents product overviewreviewed
ElevenLabs offers voice and chat agents, its voice library, cloned voices, customer-system connections and model choice. The page claims SOC 2 Type II and GDPR compliance, and lists MCP, APIs and webhooks for integrations.
Inspect official source ↗ElevenAgents documentationreviewed
Documentation covers speech transcription, LLM configuration, speech output, SIP and Twilio phone connections, custom LLMs, workflows and post-call webhooks. Product capabilities depend on channel and configuration.
Inspect official source ↗ElevenAgents transfer to numberreviewed
Conference transfers can deliver a warm message only through the native Twilio integration. Blind transfers also require native Twilio. SIP REFER is supported when the trunk permits it, without a warm transfer message. Transfers are phone-only, not available in the chat widget.
Inspect official source ↗ElevenAgents batch callingreviewed
ElevenAgents documents bulk outbound call creation, a phone-number selection and per-recipient variables. Batch calling is a product capability; users still need consent, carrier setup and capacity planning.
Inspect official source ↗ElevenAgents MCP toolsreviewed
Agents can connect to MCP servers for external tools. Authentication and tool-approval configuration are part of setup; availability does not establish that an arbitrary business workflow is already integrated.
Inspect official source ↗ElevenAgents Google Calendar integrationreviewed
The integration guide describes connecting Google Calendar and using calendar tools with an ElevenLabs agent.
Inspect official source ↗ElevenAgents HubSpot integrationreviewed
The integration guide describes connecting HubSpot with an ElevenLabs agent for CRM tools.
Inspect official source ↗ElevenLabs affiliate programreviewed
A public affiliate program covers ElevenCreative, ElevenAgents and ElevenAPI and advertises commissions up to 22% for qualifying subscriptions over 12 months. Exact eligibility, attribution and terms must be confirmed in the approved partner account. No approval or tracking link is evidenced here.
Inspect official source ↗Evidence describes documented scope, not a tested platform score. Unknown means a conclusion has not been established; API connectivity does not establish a native integration. Read our research methodology →
Public program verified. No application approval or tracking URL is on file; official links only.
Partner eligibility and commercial terms are Unknown in this review.