Vendor intelligence
Frontdesk
A packaged front-office suite combining inbound reception, scheduling and customer records.
Read the signals. Keep the scope.
A place in your stack.
Best for
- Small businesses looking for reception plus follow-up tools in one subscription.
- Resellers prepared to own configuration and customer support.
Watch-outs
- Model the shared overage-credit pool across voice, SMS and chat.
- Confirm data retention and any regulated workflow requirements before routing sensitive calls.
Product specification
What the evidence says.
Unknown means we have not established it. It does not mean No. Compliance claims require plan and contract review.
White label
Help article explicitly scopes custom text footer to white-label/Novi accounts. Broader reseller contract terms require confirmation.
Source ↗ (opens in new tab)Client tenancy
Current product and plan support for client Workspaces was not established by the reviewed official sources.
Source ↗ (opens in new tab)Source ↗ (opens in new tab)Source ↗ (opens in new tab)Client billing
Brandedadmin/clientdashboards,unlimitedsubaccounts,custompricingandStripebillingadvertised;approvedpartnerplanrequired.
Source ↗ (opens in new tab)ISO 27001
Not established by the evidence reviewed. This does not mean unsupported.
No verified sourceBAA availability
No sufficiently scoped current claim or agreement was established. Absence of documentation is not a negative compliance finding.
Source ↗ (opens in new tab)Source ↗ (opens in new tab)Source ↗ (opens in new tab)SIP
Vendor describes phone service, forwarding, SIP compatibility and LNP port-in; country/provider and contract eligibility need confirmation.
Source ↗ (opens in new tab)Warm transfer
Hot transfer supports whisper, backup and extension digits. Cold transfer cannot use extension digits.
Source ↗ (opens in new tab)Cold transfer
Hot transfer supports whisper, backup and extension digits. Cold transfer cannot use extension digits.
Source ↗ (opens in new tab)Batch calling
Not established by the evidence reviewed. This does not mean unsupported.
No verified sourceMCP tools
Current product and plan support for mcp was not established by the reviewed official sources.
Source ↗ (opens in new tab)Source ↗ (opens in new tab)Source ↗ (opens in new tab)Webhooks
Configured endpoint receives call data.
Source ↗ (opens in new tab)Calendar
Connect Google Calendar for availability and event synchronization.
Source ↗ (opens in new tab)CRM
In-productCRMConnectionsOAuth2.0;bidirectionalcontactsyncwithapprovedfieldmapping;scheduled15minorrealtimewebhooks.
Source ↗ (opens in new tab)Bring your carrier
Vendor describes phone service, forwarding, SIP compatibility and LNP port-in; country/provider and contract eligibility need confirmation.
Source ↗ (opens in new tab)Bring your model
Selectable models or MCP management clients do not establish customer-hosted model support.
Source ↗ (opens in new tab)Source ↗ (opens in new tab)Source ↗ (opens in new tab)Bring your voice
Selectable built-in voices do not establish arbitrary customer TTS credentials or endpoints.
Source ↗ (opens in new tab)HIPAA / BAA
No sufficiently scoped current claim or agreement was established. Absence of documentation is not a negative compliance finding.
Source ↗ (opens in new tab)Source ↗ (opens in new tab)Source ↗ (opens in new tab)SOC 2
No sufficiently scoped current claim or agreement was established. Absence of documentation is not a negative compliance finding.
Source ↗ (opens in new tab)Source ↗ (opens in new tab)Source ↗ (opens in new tab)GDPR
No sufficiently scoped current claim or agreement was established. Absence of documentation is not a negative compliance finding.
Source ↗ (opens in new tab)Source ↗ (opens in new tab)Source ↗ (opens in new tab)Languages
Multilingual setting requires an eligible tier and adds a caller language-selection prompt.
Source ↗ (opens in new tab)Voices
Not established by the evidence reviewed. This does not mean unsupported.
No verified sourceRealtime audio
Not established by the evidence reviewed. This does not mean unsupported.
No verified sourceVoice cloning
Not established by the evidence reviewed. This does not mean unsupported.
No verified sourceArchitecture & connections
Understand the moving parts.
STT
Provider options not established by current research
LLM
Runtime provider options not established by current research
TTS
Cartesia · Deepgram · ElevenLabs
TELEPHONY
Call forwarding · SIP-compatible systems
Integrations
Built-in CRM · Calendar · Zapier
Evidence you can inspect.
A documented feature, a supplier claim and an unanswered question are different kinds of evidence.
Evidence coverage details
- Strong-source resolved
- 41
- Vendor-claim only
- 13
- Conditional
- 10
- Other sourced outcomes
- 0
- Unknown after research
- 49
- Conflicting evidence
- 1
- Not applicable
- 0
- Not researched
- 0
Inspect detailed evidence, sources and research gaps
September 2026 remains the historical baseline. A new research date does not mean a feature launched that day. Unknown after research and not researched are separate states.
Official documentation establishes what the supplier documents. No paid calls, independent product benchmarks or compliance audits were performed in this research pass. Coverage measures research work, never product quality.
The operating decision.
Price structure
Monthly bundle
V3.3 evidence review · Business monthly subscription; shared voice/SMS/chat credits and top-ups separate
Reviewed current public offer; retain original billing scope and units.
Human fallback
Unknown — no established fallback mode
No individually verified capability establishes this selection. Conditional support and vendor claims do not satisfy Strict Must-have.
Documented transfer is not a staffed human service. Verify who answers, when they answer and what happens if they do not.
Try it yourself
Unknown — no independently checked public demo entry is attached.
External signals
No dated external signal in this record. Missing evidence is not a negative review.
Underlying model context: the documented stack above does not establish an exact benchmark checkpoint or its deployed settings. Public model results cannot become a Frontdesk score.
Append-only price history
Every capture leaves a trace.
A new check creates a new snapshot. Deltas appear only for the same currency, unit, model and scope.
Tracked: $99 / month · Business-in-a-Box monthly subscription
Tracked: $99 / month · V3.2 evidence review · Monthly business offer; Enterprise differs
Tracked: $99 / month · V3.3 evidence review · Business monthly subscription; shared voice/SMS/chat credits and top-ups separate
New research observations preserve earlier captures. “Evidence improved” records what we learned; it does not claim the market changed on that date. September 2026 is the historical baseline.
Price the actual workflow.
Complete cost cannot be established from this reference. Shared SMS/chat/voice credit use, top-ups, taxes and Enterprise-specific rates prevent a complete maximum from voice minutes alone. · Provider, carrier and custom contract terms require separate verification
Carry the current source into your estimate, then enter the model, voice, carrier and fixed fees your configuration needs.
Alternatives by category
Other full platforms to inspect.
Alphabetical alternatives within the same category. An editorial starting point, not a performance ranking.
Teams that want AI escalation to land in the same operating environment as human calls.
CompareEvidence archive
Inspect the record.
Frontdesk pricingreviewed
Business-in-a-Box is $99/month or $79/month billed annually, including 200 voice minutes and 1,000 overage credits. Voice consumes 25 credits/minute; each credit is $0.01. The page offers a seven-day trial and says there is no permanent free plan.
Inspect official source ↗Frontdesk phone receptionistreviewed
The vendor describes warm transfers with spoken context, live bookings, CRM updates, 20+ languages, call forwarding, and SIP-trunk compatibility. Performance claims were not measured.
Inspect official source ↗Frontdesk white-label programreviewed
A white-label reseller program offers client subaccounts, custom domains and Stripe rebilling. This is a resale product, not proof of an approved affiliate account.
Inspect official source ↗Evidence describes documented scope, not a tested platform score. Unknown means a conclusion has not been established; API connectivity does not establish a native integration. Read our research methodology →
No verified affiliate enrollment or tracking link.
Reseller program with separate commercial terms.