Compare Lab
Cognigy vs Deepgram
Cognigy is positioned as enterprise agent workflows and Voice Gateway for existing contact-center environments. Deepgram is positioned as speech recognition models with separate speech generation and managed voice-agent APIs. Star
Cognigy is positioned as enterprise agent workflows and Voice Gateway for existing contact-center environments. Deepgram is positioned as speech recognition models with separate speech generation and managed voice-agent APIs. Start by deciding who owns the missing layers, then inspect the documented differences below.
Enterprise Platforms and STT are different product categories. An underlying engine or framework is not a complete substitute for a deployed agent workflow.
14 jointly documented catalog fields. This measures evidence coverage, not equivalent quality or an overall winner.
Test opening hours, booking conflicts and an unanswered transfer.
Start where the records differ.
Values and evidence states are compared together. Shared facts follow the differences; Unknown never means No.
| Decision point | Cognigy | Deepgram |
|---|---|---|
| Billing modelDifferent records | custom-sales-led | component-stack |
| Billing unitDifferent records | Unknown | STT audio minute; TTS thousand characters; agent WebSocket connection minute |
| Bring your telephonyShared state | Yes | Yes |
| Bring your modelShared state | Yes | Yes |
| Warm transferShared state | Unknown | Unknown |
| HIPAA pathShared state | Yes | Yes |
Your requirements & next steps
Your requirements
Ready-made / AI receptionist · Strict evidence mode
No personal requirements yet. Add criteria in Advanced Filter to prioritize this comparison.
Sales-led enterprise component deployment; no public complete rate table in captured product documentation.
STT audio minutes, TTS characters and Voice Agent connection minutes are distinct.
Exact licensed components, speech/model/carrier pass-through and enterprise minimum require a quote.
External provider and telephony bills excluded where applicable. Do not infer a complete monthly ceiling.
Exact licensed components, speech/model/carrier pass-through and enterprise minimum require a quote.
Billable open connection time is not just spoken audio.
Exact licensed components, speech/model/carrier pass-through and enterprise minimum require a quote.
Growth is annual prepaid commitment, not invented monthly subscription.
Enterprise product and trial documentation reviewed; no complete current commercial schedule/eligibility or bundled provider costs established. Trial Knowledge AI does not inherit contracted SLA.
No fixed included agent minutes inferred from credit dollars.
Enterprise product and trial documentation reviewed; no complete current commercial schedule/eligibility or bundled provider costs established. Trial Knowledge AI does not inherit contracted SLA.
Initial credits, Growth commitments and tier rates are documented; no recurring free plan or universal rounding/contract terms inferred.
Barge-in can increase speech subscription costs; contract determines payment route.
Agent pricing covers selected tier and components; full workload determines bill.
Not yet researched against this buyer-critical field standard.
Not yet researched against this buyer-critical field standard.
Exact licensed components, speech/model/carrier pass-through and enterprise minimum require a quote.
Carrier, hosting, model tier and BYO usage prevent a universal full monthly or per-minute ceiling.
Exact licensed components, speech/model/carrier pass-through and enterprise minimum require a quote.
Carrier, hosting, model tier and BYO usage prevent a universal full monthly or per-minute ceiling.
Anyone with this link can view the encoded decision criteria.
Vendor documentation establishes a claim. Public model benchmarks are separate context, not measurements of these platforms.
Open saved comparison ↗What to verify together.
Cognigy
No public unit price was established; request itemized platform, speech, carrier and support costs.
Custom quote / current rate unresolved · V3.3 evidence review · Enterprise contract; complete public numeric schedule unavailable
Excluded / confirm: Complete cost cannot be established from this reference. Exact licensed components, speech/model/carrier pass-through and enterprise minimum require a quote. · Carrier and speech-provider subscription costs may apply
Sales-led enterprise component deployment; no public complete rate table in captured product documentation.
Deepgram
The current Nova-3 streaming rate is promotional.
Voice Agent Standard $0.075/min; BYO TTS $0.065/min; BYO LLM + TTS $0.050/min; Advanced $0.163/min (PAYG) · V3.3 evidence review · Voice Agent Standard PAYG WebSocket connection minutes; other tiers/BYO variants differ
Excluded / confirm: Complete cost cannot be established from this reference. Carrier, hosting, model tier and BYO usage prevent a universal full monthly or per-minute ceiling. · BYO model/TTS charges, carrier and customer transport hosting
STT audio minutes, TTS characters and Voice Agent connection minutes are distinct.
The evidence overlap.
Both records have documented values for Product type, Technical setup, Pricing model, Deepgram STT, OpenAI models, Anthropic models, Google models, Bring your model, Function / tool calling, Interruption controls, Transcripts, Official product documentation and additional fields shown in Compare. Matching availability does not measure behavior under your call conditions.
Run the same booking, tool failure and unsuccessful human-transfer cases. Record both outcomes and billable units before signing a deployment agreement.
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