Vendor intelligence
Cognigy
Enterprise agent workflows and Voice Gateway for existing contact-center environments.
Read the signals. Keep the scope.
A place in your stack.
Best for
- Contact-center teams that need configurable carrier routing and enterprise workflow control.
- Organizations evaluating speech-provider fallback and managed governance.
Watch-outs
- No public unit price was established; request itemized platform, speech, carrier and support costs.
- Compliance statements do not replace a signed agreement or a review of your deployment and subprocessors.
Product specification
What the evidence says.
Unknown means we have not established it. It does not mean No. Compliance claims require plan and contract review.
White label
No supporting statement located in the bounded official corpus; confirm scope with vendor. Unknown is not No.
Source ↗ (opens in new tab)Client tenancy
Account roles and a custom SIP domain do not establish agency-isolated workspaces or branded portal domains.
Source ↗ (opens in new tab)Source ↗ (opens in new tab)Client billing
No supporting statement located in the bounded official corpus; confirm scope with vendor. Unknown is not No.
Source ↗ (opens in new tab)ISO 27001
Not established by the evidence reviewed. This does not mean unsupported.
No verified sourceBAA availability
No supporting statement located in the bounded official corpus; confirm scope with vendor. Unknown is not No.
Source ↗ (opens in new tab)SIP
Voice Gateway protocol/API capabilities; SIP provider and licensed deployment required.
Source ↗ (opens in new tab)Warm transfer
Dial/bridge and Copilot handover are documented; standard consult-before-connect warm workflow not established by this source.
Source ↗ (opens in new tab)Cold transfer
Voice Gateway protocol/API capabilities; SIP provider and licensed deployment required.
Source ↗ (opens in new tab)Batch calling
Not established by the evidence reviewed. This does not mean unsupported.
No verified sourceMCP tools
Open API, CLI, Extension Framework and external MCP tools documented.
Source ↗ (opens in new tab)Webhooks
Public REST/developer workflow and endpoint webhooks; deprecated developer MCP is not a current feature claim.
Source ↗ (opens in new tab)Source ↗ (opens in new tab)Calendar
No supporting statement located in the bounded official corpus; confirm scope with vendor. Unknown is not No.
Source ↗ (opens in new tab)CRM
No supporting statement located in the bounded official corpus; confirm scope with vendor. Unknown is not No.
Source ↗ (opens in new tab)Bring your carrier
Voice Gateway protocol/API capabilities; SIP provider and licensed deployment required.
Source ↗ (opens in new tab)Bring your model
Configured provider API credentials required; standard versus custom model compatibility differs.
Source ↗ (opens in new tab)Bring your voice
Configured cloud/on-prem or custom speech vendors; TTS streaming provider-dependent.
Source ↗ (opens in new tab)HIPAA / BAA
Supplier compliance statement; executed scope and independent evidence not reviewed.
Source ↗ (opens in new tab)SOC 2
SOC2 stated without type in captured product text; no Type1/Type2 inference.
Source ↗ (opens in new tab)GDPR
Supplier compliance statement; executed scope and independent evidence not reviewed.
Source ↗ (opens in new tab)Languages
Cloud/on-prem provider configuration and custom voice endpoints are supported; model and license requirements apply.
Source ↗ (opens in new tab)Source ↗ (opens in new tab)Voices
Not established by the evidence reviewed. This does not mean unsupported.
No verified sourceRealtime audio
Not established by the evidence reviewed. This does not mean unsupported.
No verified sourceVoice cloning
Not established by the evidence reviewed. This does not mean unsupported.
No verified sourceArchitecture & connections
Understand the moving parts.
STT
Amazon Transcribe · Deepgram Flux · Google · Microsoft Azure · Nuance · Speechmatics · Custom
LLM
OpenAI · Anthropic · Google Gemini
TTS
Amazon Polly · Deepgram · ElevenLabs · Google · Microsoft Azure · Nuance · Custom
TELEPHONY
Voice Gateway / SIP trunks
Integrations
Open API · MCP Server endpoint
Evidence you can inspect.
A documented feature, a supplier claim and an unanswered question are different kinds of evidence.
Evidence coverage details
- Strong-source resolved
- 35
- Vendor-claim only
- 7
- Conditional
- 27
- Other sourced outcomes
- 0
- Unknown after research
- 45
- Conflicting evidence
- 0
- Not applicable
- 0
- Not researched
- 0
Inspect detailed evidence, sources and research gaps
September 2026 remains the historical baseline. A new research date does not mean a feature launched that day. Unknown after research and not researched are separate states.
Official documentation establishes what the supplier documents. No paid calls, independent product benchmarks or compliance audits were performed in this research pass. Coverage measures research work, never product quality.
The operating decision.
Price structure
Custom / sales-led
V3.3 evidence review · Enterprise contract; complete public numeric schedule unavailable
Sales-led enterprise component deployment; no public complete rate table in captured product documentation.
Human fallback
Unknown — no established fallback mode
No individually verified capability establishes this selection. Conditional support and vendor claims do not satisfy Strict Must-have.
Documented transfer is not a staffed human service. Verify who answers, when they answer and what happens if they do not.
Try it yourself
Unknown — no independently checked public demo entry is attached.
External signals
No dated external signal in this record. Missing evidence is not a negative review.
Underlying model context: the documented stack above does not establish an exact benchmark checkpoint or its deployed settings. Public model results cannot become a Cognigy score.
Append-only price history
Every capture leaves a trace.
A new check creates a new snapshot. Deltas appear only for the same currency, unit, model and scope.
Tracked: Numeric rate undisclosed · No numeric rate verified in inspected official product material
Tracked: Numeric rate undisclosed · V3.3 evidence review · Enterprise contract; complete public numeric schedule unavailable
Tracked: Numeric rate undisclosed · V3.3 evidence review · Enterprise contract; complete public numeric schedule unavailable
Tracked: Numeric rate undisclosed · V3.3 evidence review · Enterprise contract; complete public numeric schedule unavailable
New research observations preserve earlier captures. “Evidence improved” records what we learned; it does not claim the market changed on that date. September 2026 is the historical baseline.
Price the actual workflow.
Complete cost cannot be established from this reference. Exact licensed components, speech/model/carrier pass-through and enterprise minimum require a quote. · Carrier and speech-provider subscription costs may apply
Carry the current source into your estimate, then enter the model, voice, carrier and fixed fees your configuration needs.
Alternatives by category
Other enterprise platforms to inspect.
Alphabetical alternatives within the same category. An editorial starting point, not a performance ranking.
Contact centers comparing a managed voice-agent deployment with maintaining a custom stack.
CompareBusinesses able to define a measurable resolution and its commercial value.
CompareEvidence archive
Inspect the record.
Cognigy.AI platformreviewed
Cognigy describes enterprise agent workflows with API and integration tooling and advertises GDPR, SOC2 and HIPAA compliance. The inspected product material provides a demo/contact path without a public unit rate.
Inspect official source ↗Cognigy Voice Gateway technical capabilitiesreviewed
Voice Gateway supports SIP, outbound REST calls, carrier trunk configuration, SIP REFER/INVITE transfers and custom speech APIs. It supports speech-provider fallback; receiving SIP REFER is not supported.
Inspect official source ↗Cognigy endpoint referencereviewed
Cognigy documents a Voice Gateway SIP endpoint and an MCP Server endpoint that exposes AI agent tools for discovery and execution. MCP server exposure does not establish support for every external MCP client workflow.
Inspect official source ↗Evidence describes documented scope, not a tested platform score. Unknown means a conclusion has not been established; API connectivity does not establish a native integration. Read our research methodology →
Public affiliate terms and an approved tracking link have not been verified.
Partner eligibility and commercial terms are unverified.