Compare Lab
Cognigy vs Fish Audio
Cognigy is positioned as enterprise agent workflows and Voice Gateway for existing contact-center environments. Fish Audio is positioned as a developer speech API and creative voice workspace; paid TTS usage is metered in UTF-8 by
Cognigy is positioned as enterprise agent workflows and Voice Gateway for existing contact-center environments. Fish Audio is positioned as a developer speech API and creative voice workspace; paid TTS usage is metered in UTF-8 bytes. Start by deciding who owns the missing layers, then inspect the documented differences below.
Enterprise Platforms and Voice Engines are different product categories. An underlying engine or framework is not a complete substitute for a deployed agent workflow.
10 jointly documented catalog fields. This measures evidence coverage, not equivalent quality or an overall winner.
Test opening hours, booking conflicts and an unanswered transfer.
Start where the records differ.
Values and evidence states are compared together. Shared facts follow the differences; Unknown never means No.
| Decision point | Cognigy | Fish Audio |
|---|---|---|
| Billing modelDifferent records | custom-sales-led | component-stack |
| Billing unitDifferent records | Unknown | TTS: million UTF-8 bytes; ASR: audio hours; Agents: conversation minutes |
| Bring your telephonyDifferent records | Yes | Yes |
| Warm transferDifferent records | Unknown | Yes |
| HIPAA pathDifferent records | Yes | Unknown |
| WebhooksDifferent records | YesUnknown | YesAPI / webhook |
Your requirements & next steps
Your requirements
Ready-made / AI receptionist · Strict evidence mode
No personal requirements yet. Add criteria in Advanced Filter to prioritize this comparison.
Sales-led enterprise component deployment; no public complete rate table in captured product documentation.
TTS uses UTF-8 bytes, ASR audio hours, Agents minutes plus carrier/model/add-ons. Multiple products must not share a fabricated normalized unit.
Exact licensed components, speech/model/carrier pass-through and enterprise minimum require a quote.
Free TTS model and Agents promotional basic LLM scope are separate.
Exact licensed components, speech/model/carrier pass-through and enterprise minimum require a quote.
Each product keeps its own billing unit.
Exact licensed components, speech/model/carrier pass-through and enterprise minimum require a quote.
API access; managed numbers have separate rental and enterprise agreement may differ.
Enterprise product and trial documentation reviewed; no complete current commercial schedule/eligibility or bundled provider costs established. Trial Knowledge AI does not inherit contracted SLA.
Real sessions consume balance including relevant carrier/model charges; no monthly included minutes.
Enterprise product and trial documentation reviewed; no complete current commercial schedule/eligibility or bundled provider costs established. Trial Knowledge AI does not inherit contracted SLA.
Destination, transfer and selected model affect cost; no complete ceiling.
Barge-in can increase speech subscription costs; contract determines payment route.
Rates have explicit event/destination scope, not a single maximum.
Not yet researched against this buyer-critical field standard.
Not yet researched against this buyer-critical field standard.
Exact licensed components, speech/model/carrier pass-through and enterprise minimum require a quote.
Call mix, destination, transfer time, selected model/token usage and separate speech products prevent a universal complete monthly/minute ceiling.
Exact licensed components, speech/model/carrier pass-through and enterprise minimum require a quote.
Call mix, destination, transfer time, selected model/token usage and separate speech products prevent a universal complete monthly/minute ceiling.
Anyone with this link can view the encoded decision criteria.
Vendor documentation establishes a claim. Public model benchmarks are separate context, not measurements of these platforms.
Open saved comparison ↗What to verify together.
Cognigy
No public unit price was established; request itemized platform, speech, carrier and support costs.
Custom quote / current rate unresolved · V3.3 evidence review · Enterprise contract; complete public numeric schedule unavailable
Excluded / confirm: Complete cost cannot be established from this reference. Exact licensed components, speech/model/carrier pass-through and enterprise minimum require a quote. · Carrier and speech-provider subscription costs may apply
Sales-led enterprise component deployment; no public complete rate table in captured product documentation.
Fish Audio
UTF-8 bytes and characters are not interchangeable for multilingual scripts.
TTS $15/M UTF-8 bytes; ASR $0.36/audio hour; Agents $0.06/min + applicable surcharges · V3.3 evidence review · TTS API reference; Voice Agents beta has separate minute-based billing
Excluded / confirm: Complete cost cannot be established from this reference. Call mix, destination, transfer time, selected model/token usage and separate speech products prevent a universal complete monthly/minute ceiling. · Phone destination surcharge, $1.20/month managed number, cold $0.015/min or warm $0.025/min post-transfer, non-basic LLM tokens; BYO carrier separate
TTS uses UTF-8 bytes, ASR audio hours, Agents minutes plus carrier/model/add-ons. Multiple products must not share a fabricated normalized unit.
The evidence overlap.
Both records have documented values for Product type, Technical setup, Pricing model, Bring your model, Knowledge base / RAG, Function / tool calling, Interruption controls, Official product documentation, Checked within 30 days, Retained price snapshot. Matching availability does not measure behavior under your call conditions.
Run the same booking, tool failure and unsuccessful human-transfer cases. Record both outcomes and billable units before signing a deployment agreement.
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