Compare Lab
Cognigy vs Hume AI
Cognigy is positioned as enterprise agent workflows and Voice Gateway for existing contact-center environments. Hume AI is positioned as hume TTS and EVI API sunset: announced access end November 13, 2026 at 05:01 UTC. Retained fo
Cognigy is positioned as enterprise agent workflows and Voice Gateway for existing contact-center environments. Hume AI is positioned as hume TTS and EVI API sunset: announced access end November 13, 2026 at 05:01 UTC. Retained for historical comparison and migration research. Start by deciding who owns the missing layers, then inspect the documented differences below.
Enterprise Platforms and Voice Engines are different product categories. An underlying engine or framework is not a complete substitute for a deployed agent workflow.
13 jointly documented catalog fields. This measures evidence coverage, not equivalent quality or an overall winner.
TTS + EVI API sunset · Announced end: 13 Nov 2026, 05:01 UTC. Read notice & sources →
Test opening hours, booking conflicts and an unanswered transfer.
Start where the records differ.
Values and evidence states are compared together. Shared facts follow the differences; Unknown never means No.
| Decision point | Cognigy | Hume AI |
|---|---|---|
| Billing modelDifferent records | custom-sales-led | monthly-bundle |
| Billing unitDifferent records | Unknown | Monthly subscription + EVI minutes / TTS characters / supplemental LLM usage |
| Bring your telephonyDifferent records | Yes | Yes |
| WebhooksDifferent records | YesUnknown | YesAPI / webhook |
| Bring your modelShared state | Yes | Yes |
| Warm transferShared state | Unknown | Unknown |
Your requirements & next steps
Your requirements
Ready-made / AI receptionist · Strict evidence mode
No personal requirements yet. Add criteria in Advanced Filter to prioritize this comparison.
Sales-led enterprise component deployment; no public complete rate table in captured product documentation.
Subscription includes TTS/EVI/Voice allowances; overage and managed external LLM usage add cost.
Exact licensed components, speech/model/carrier pass-through and enterprise minimum require a quote.
Free plan exists; paid entry is not a complete phone-call bill.
Exact licensed components, speech/model/carrier pass-through and enterprise minimum require a quote.
Incompatible product allowances are not collapsed into one all-in minute price.
Exact licensed components, speech/model/carrier pass-through and enterprise minimum require a quote.
First-month Creator promotion is separate from regular price; Enterprise custom.
Enterprise product and trial documentation reviewed; no complete current commercial schedule/eligibility or bundled provider costs established. Trial Knowledge AI does not inherit contracted SLA.
Plan-scoped EVI allowance; does not include every third-party carrier/model charge.
Enterprise product and trial documentation reviewed; no complete current commercial schedule/eligibility or bundled provider costs established. Trial Knowledge AI does not inherit contracted SLA.
TTS characters, EVI minutes and supplemental model usage remain separate.
Barge-in can increase speech subscription costs; contract determines payment route.
Not yet researched against this buyer-critical field standard.
Not yet researched against this buyer-critical field standard.
Exact licensed components, speech/model/carrier pass-through and enterprise minimum require a quote.
Exact licensed components, speech/model/carrier pass-through and enterprise minimum require a quote.
Anyone with this link can view the encoded decision criteria.
Vendor documentation establishes a claim. Public model benchmarks are separate context, not measurements of these platforms.
Open saved comparison ↗What to verify together.
Cognigy
No public unit price was established; request itemized platform, speech, carrier and support costs.
Custom quote / current rate unresolved · V3.3 evidence review · Enterprise contract; complete public numeric schedule unavailable
Excluded / confirm: Complete cost cannot be established from this reference. Exact licensed components, speech/model/carrier pass-through and enterprise minimum require a quote. · Carrier and speech-provider subscription costs may apply
Sales-led enterprise component deployment; no public complete rate table in captured product documentation.
Hume AI
VoiceAgent.best recommends evaluating migration options rather than starting a new long-term TTS or EVI API deployment. This is our editorial judgment; replacement compatibility has not been established.
$3/month Starter; included EVI minutes and overage depend on plan · V3.3 evidence review · Starter subscription reference; EVI 40 minutes; external LLM/telephony extra
Excluded / confirm: Complete cost cannot be established from this reference. Selected external LLM, carrier, token/character consumption and overages prevent a complete cost ceiling from monthly minutes alone. · Hume-managed external LLM usage extra; BYO key/custom model paid outside Hume; Twilio separate
Subscription includes TTS/EVI/Voice allowances; overage and managed external LLM usage add cost.
The evidence overlap.
Both records have documented values for Product type, Technical setup, Pricing model, OpenAI models, Anthropic models, Google models, Bring your model, Interruption controls, Silence handling, Transcripts, Official product documentation, Checked within 30 days and additional fields shown in Compare. Matching availability does not measure behavior under your call conditions.
Run the same booking, tool failure and unsuccessful human-transfer cases. Record both outcomes and billable units before signing a deployment agreement.
Review Hume API sunset & migration guidance →