Compare Lab
Cognigy vs LiveKit
Cognigy is positioned as enterprise agent workflows and Voice Gateway for existing contact-center environments. LiveKit is positioned as realtime agent infrastructure for teams that own the application and model stack. Start by de
Cognigy is positioned as enterprise agent workflows and Voice Gateway for existing contact-center environments. LiveKit is positioned as realtime agent infrastructure for teams that own the application and model stack. Start by deciding who owns the missing layers, then inspect the documented differences below.
Enterprise Platforms and Developer Frameworks are different product categories. An underlying engine or framework is not a complete substitute for a deployed agent workflow.
17 jointly documented catalog fields. This measures evidence coverage, not equivalent quality or an overall winner.
Test opening hours, booking conflicts and an unanswered transfer.
Start where the records differ.
Values and evidence states are compared together. Shared facts follow the differences; Unknown never means No.
| Decision point | Cognigy | LiveKit |
|---|---|---|
| Billing modelDifferent records | custom-sales-led | component-stack |
| Billing unitDifferent records | Unknown | Plan/month + agent minutes + telephony minutes + inference tokens/characters/audio + observability entries |
| Warm transferDifferent records | Unknown | Yes |
| HIPAA pathDifferent records | Yes | Yes |
| Bring your telephonyShared state | Yes | Yes |
| Bring your modelShared state | Yes | Yes |
Your requirements & next steps
Your requirements
Ready-made / AI receptionist · Strict evidence mode
No personal requirements yet. Add criteria in Advanced Filter to prioritize this comparison.
Sales-led enterprise component deployment; no public complete rate table in captured product documentation.
Plan plus session, telephony, inference, observability and other usage; example calculator minute total is not fixed price.
Exact licensed components, speech/model/carrier pass-through and enterprise minimum require a quote.
Agent session component only; not complete call cost.
Exact licensed components, speech/model/carrier pass-through and enterprise minimum require a quote.
No universal conversion of model inference to minute rate.
Exact licensed components, speech/model/carrier pass-through and enterprise minimum require a quote.
Usage overages and model inference additional.
Enterprise product and trial documentation reviewed; no complete current commercial schedule/eligibility or bundled provider costs established. Trial Knowledge AI does not inherit contracted SLA.
Separate allowance buckets; no implied complete free call quantity.
Enterprise product and trial documentation reviewed; no complete current commercial schedule/eligibility or bundled provider costs established. Trial Knowledge AI does not inherit contracted SLA.
Build allowances are hard caps; paid usage beyond allowances is incremental, not a complete price/minute.
Barge-in can increase speech subscription costs; contract determines payment route.
Usage mix and selected providers required.
Not yet researched against this buyer-critical field standard.
Not yet researched against this buyer-critical field standard.
Exact licensed components, speech/model/carrier pass-through and enterprise minimum require a quote.
The calculator example $0.0479/min is assumption-specific; no maximum complete bill from minutes alone.
Exact licensed components, speech/model/carrier pass-through and enterprise minimum require a quote.
The calculator example $0.0479/min is assumption-specific; no maximum complete bill from minutes alone.
Anyone with this link can view the encoded decision criteria.
Vendor documentation establishes a claim. Public model benchmarks are separate context, not measurements of these platforms.
Open saved comparison ↗What to verify together.
Cognigy
No public unit price was established; request itemized platform, speech, carrier and support costs.
Custom quote / current rate unresolved · V3.3 evidence review · Enterprise contract; complete public numeric schedule unavailable
Excluded / confirm: Complete cost cannot be established from this reference. Exact licensed components, speech/model/carrier pass-through and enterprise minimum require a quote. · Carrier and speech-provider subscription costs may apply
Sales-led enterprise component deployment; no public complete rate table in captured product documentation.
LiveKit
Agent-session pricing excludes a complete inference and telephony stack.
Paid Cloud agent sessions $0.01/min beyond allowance · V3.3 evidence review · Cloud Ship starting subscription; session overage, inference, transport and artifacts extra
Excluded / confirm: Complete cost cannot be established from this reference. The calculator example $0.0479/min is assumption-specific; no maximum complete bill from minutes alone. · Inference, phone number/transport, recording and observability, outbound carrier, bandwidth and optional private links
Plan plus session, telephony, inference, observability and other usage; example calculator minute total is not fixed price.
The evidence overlap.
Both records have documented values for Product type, Technical setup, Pricing model, ElevenLabs TTS, Deepgram STT, OpenAI models, Anthropic models, Google models, Bring your model, MCP tools, Function / tool calling, Interruption controls and additional fields shown in Compare. Matching availability does not measure behavior under your call conditions.
Run the same booking, tool failure and unsuccessful human-transfer cases. Record both outcomes and billable units before signing a deployment agreement.
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