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Cognigy vs OpenAI Realtime API
Cognigy is positioned as enterprise agent workflows and Voice Gateway for existing contact-center environments. OpenAI Realtime API is positioned as speech-to-speech API for developers implementing their own voice application. Sta
Cognigy is positioned as enterprise agent workflows and Voice Gateway for existing contact-center environments. OpenAI Realtime API is positioned as speech-to-speech API for developers implementing their own voice application. Start by deciding who owns the missing layers, then inspect the documented differences below.
Enterprise Platforms and Developer Frameworks are different product categories. An underlying engine or framework is not a complete substitute for a deployed agent workflow.
10 jointly documented catalog fields. This measures evidence coverage, not equivalent quality or an overall winner.
Test opening hours, booking conflicts and an unanswered transfer.
Start where the records differ.
Values and evidence states are compared together. Shared facts follow the differences; Unknown never means No.
| Decision point | Cognigy | OpenAI Realtime API |
|---|---|---|
| Billing modelDifferent records | custom-sales-led | component-stack |
| Billing unitDifferent records | Unknown | 1 million text/audio/image tokens; transcription separately metered |
| Bring your modelDifferent records | Yes | Unknown |
| HIPAA pathDifferent records | Yes | Unknown |
| Bring your telephonyShared state | Yes | Yes |
| Warm transferShared state | Unknown | Unknown |
Your requirements & next steps
Your requirements
Ready-made / AI receptionist · Strict evidence mode
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Sales-led enterprise component deployment; no public complete rate table in captured product documentation.
Realtime model tokens plus input transcription, tools and carrier/hosting; not GPT-Live session-minute billing.
Exact licensed components, speech/model/carrier pass-through and enterprise minimum require a quote.
Cached audio/text and image inputs have separate rates. Rate is not per-minute.
Exact licensed components, speech/model/carrier pass-through and enterprise minimum require a quote.
Model scope fixed to GPT-Realtime-2, not all voice models.
Exact licensed components, speech/model/carrier pass-through and enterprise minimum require a quote.
Published Realtime token rates do not establish these account/contract terms. GPT-Live duration billing and unrelated fine-tuning discounts must not be imported.
Enterprise product and trial documentation reviewed; no complete current commercial schedule/eligibility or bundled provider costs established. Trial Knowledge AI does not inherit contracted SLA.
Published Realtime token rates do not establish these account/contract terms. GPT-Live duration billing and unrelated fine-tuning discounts must not be imported.
Enterprise product and trial documentation reviewed; no complete current commercial schedule/eligibility or bundled provider costs established. Trial Knowledge AI does not inherit contracted SLA.
Published Realtime token rates do not establish these account/contract terms. GPT-Live duration billing and unrelated fine-tuning discounts must not be imported.
Barge-in can increase speech subscription costs; contract determines payment route.
Repeated context, cache behavior and turn count affect token charges.
Not yet researched against this buyer-critical field standard.
Not yet researched against this buyer-critical field standard.
Exact licensed components, speech/model/carrier pass-through and enterprise minimum require a quote.
Full bill requires measured model/token/cache/tool/carrier usage; conversation minutes alone are insufficient.
Exact licensed components, speech/model/carrier pass-through and enterprise minimum require a quote.
Full bill requires measured model/token/cache/tool/carrier usage; conversation minutes alone are insufficient.
Anyone with this link can view the encoded decision criteria.
Vendor documentation establishes a claim. Public model benchmarks are separate context, not measurements of these platforms.
Open saved comparison ↗What to verify together.
Cognigy
No public unit price was established; request itemized platform, speech, carrier and support costs.
Custom quote / current rate unresolved · V3.3 evidence review · Enterprise contract; complete public numeric schedule unavailable
Excluded / confirm: Complete cost cannot be established from this reference. Exact licensed components, speech/model/carrier pass-through and enterprise minimum require a quote. · Carrier and speech-provider subscription costs may apply
Sales-led enterprise component deployment; no public complete rate table in captured product documentation.
OpenAI Realtime API
A token rate cannot be compared directly with a bundled call-minute price.
GPT-Realtime-2 audio input $32/M, audio output $64/M; text input $4/M, output $24/M · V3.3 evidence review · GPT-Realtime-2 input audio tokens only; output/audio/text/cache have different rates; not 2.1 rate evidence
Excluded / confirm: Complete cost cannot be established from this reference. Full bill requires measured model/token/cache/tool/carrier usage; conversation minutes alone are insufficient. · Input transcription, tool/backend calls, carrier and application infrastructure
Realtime model tokens plus input transcription, tools and carrier/hosting; not GPT-Live session-minute billing.
The evidence overlap.
Both records have documented values for Product type, Technical setup, Pricing model, OpenAI models, MCP tools, Function / tool calling, Interruption controls, Official product documentation, Checked within 30 days, Retained price snapshot. Matching availability does not measure behavior under your call conditions.
Run the same booking, tool failure and unsuccessful human-transfer cases. Record both outcomes and billable units before signing a deployment agreement.
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