Compare Lab
Cognigy vs Speechmatics
Cognigy is positioned as enterprise agent workflows and Voice Gateway for existing contact-center environments. Speechmatics is positioned as recognition APIs with cloud and private-deployment choices for transcription-heavy produ
Cognigy is positioned as enterprise agent workflows and Voice Gateway for existing contact-center environments. Speechmatics is positioned as recognition APIs with cloud and private-deployment choices for transcription-heavy products. Start by deciding who owns the missing layers, then inspect the documented differences below.
Enterprise Platforms and STT are different product categories. An underlying engine or framework is not a complete substitute for a deployed agent workflow.
7 jointly documented catalog fields. This measures evidence coverage, not equivalent quality or an overall winner.
Test opening hours, booking conflicts and an unanswered transfer.
Start where the records differ.
Values and evidence states are compared together. Shared facts follow the differences; Unknown never means No.
| Decision point | Cognigy | Speechmatics |
|---|---|---|
| Billing modelDifferent records | custom-sales-led | component-stack |
| Billing unitDifferent records | Unknown | Credits (1 credit = $1); product-specific per-hour rates, calculated to the second |
| Bring your telephonyDifferent records | Yes | Unknown |
| Bring your modelDifferent records | Yes | Not applicable |
| Warm transferShared state | Unknown | Unknown |
| HIPAA pathShared state | Yes | Yes |
Your requirements & next steps
Your requirements
Ready-made / AI receptionist · Strict evidence mode
No personal requirements yet. Add criteria in Advanced Filter to prioritize this comparison.
Sales-led enterprise component deployment; no public complete rate table in captured product documentation.
Credit billing: one credit equals $1; usage measured by product hours/seconds. This does not mean a character-priced TTS rate or flat agent minute rate.
Exact licensed components, speech/model/carrier pass-through and enterprise minimum require a quote.
Price page exposes a Pro 0.129 figure without a clear unit in captured content; exact model rate and enterprise commitment require confirmation.
Exact licensed components, speech/model/carrier pass-through and enterprise minimum require a quote.
Billing currency versus usage unit kept distinct.
Exact licensed components, speech/model/carrier pass-through and enterprise minimum require a quote.
No fixed subscription number inferred from credit billing.
Enterprise product and trial documentation reviewed; no complete current commercial schedule/eligibility or bundled provider costs established. Trial Knowledge AI does not inherit contracted SLA.
Existing pre-August accounts have different transition grant.
Enterprise product and trial documentation reviewed; no complete current commercial schedule/eligibility or bundled provider costs established. Trial Knowledge AI does not inherit contracted SLA.
No forced per-minute bundle conversion.
Barge-in can increase speech subscription costs; contract determines payment route.
Buyer-selected component costs sit outside speech API usage.
Not yet researched against this buyer-critical field standard.
Not yet researched against this buyer-critical field standard.
Exact licensed components, speech/model/carrier pass-through and enterprise minimum require a quote.
Speech component credits and contract-specific workloads do not determine full voice-agent cost; external LLM/hosting/telephony unknown.
Exact licensed components, speech/model/carrier pass-through and enterprise minimum require a quote.
Speech component credits and contract-specific workloads do not determine full voice-agent cost; external LLM/hosting/telephony unknown.
Anyone with this link can view the encoded decision criteria.
Vendor documentation establishes a claim. Public model benchmarks are separate context, not measurements of these platforms.
Open saved comparison ↗What to verify together.
Cognigy
No public unit price was established; request itemized platform, speech, carrier and support costs.
Custom quote / current rate unresolved · V3.3 evidence review · Enterprise contract; complete public numeric schedule unavailable
Excluded / confirm: Complete cost cannot be established from this reference. Exact licensed components, speech/model/carrier pass-through and enterprise minimum require a quote. · Carrier and speech-provider subscription costs may apply
Sales-led enterprise component deployment; no public complete rate table in captured product documentation.
Speechmatics
The lowest advertised batch price is not a real-time price.
Pro self-serve PAYG; Enterprise contract billing · V3.3 evidence review · STT exact-second metering billed in audio hours; no verified current complete rate schedule
Excluded / confirm: Complete cost cannot be established from this reference. Speech component credits and contract-specific workloads do not determine full voice-agent cost; external LLM/hosting/telephony unknown. · External LLM, orchestrator, telephony and application hosting
Credit billing: one credit equals $1; usage measured by product hours/seconds. This does not mean a character-priced TTS rate or flat agent minute rate.
The evidence overlap.
Both records have documented values for Product type, Technical setup, Pricing model, Speechmatics STT, Transcripts, Checked within 30 days, Retained price snapshot. Matching availability does not measure behavior under your call conditions.
Run the same booking, tool failure and unsuccessful human-transfer cases. Record both outcomes and billable units before signing a deployment agreement.
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