Compare Lab
Deepgram vs ServiceAgent
Deepgram is positioned as speech recognition models with separate speech generation and managed voice-agent APIs. ServiceAgent is positioned as a home-service front-office product combining call handling with business administrati
Deepgram is positioned as speech recognition models with separate speech generation and managed voice-agent APIs. ServiceAgent is positioned as a home-service front-office product combining call handling with business administration. Start by deciding who owns the missing layers, then inspect the documented differences below.
STT and Full Platforms are different product categories. An underlying engine or framework is not a complete substitute for a deployed agent workflow.
6 jointly documented catalog fields. This measures evidence coverage, not equivalent quality or an overall winner.
Test opening hours, booking conflicts and an unanswered transfer.
Start where the records differ.
Values and evidence states are compared together. Shared facts follow the differences; Unknown never means No.
| Decision point | Deepgram | ServiceAgent |
|---|---|---|
| Billing modelDifferent records | component-stack | character-credit |
| Billing unitDifferent records | STT audio minute; TTS thousand characters; agent WebSocket connection minute | Action credits;15credits/AI voice minute,2/SMS segment,5/ad creative,1/review reply |
| Bring your telephonyDifferent records | Yes | Unknown |
| Bring your modelDifferent records | Yes | Unknown |
| Warm transferDifferent records | Unknown | Yes |
| HIPAA pathDifferent records | Yes | Unknown |
Your requirements & next steps
Your requirements
Ready-made / AI receptionist · Strict evidence mode
No personal requirements yet. Add criteria in Advanced Filter to prioritize this comparison.
STT audio minutes, TTS characters and Voice Agent connection minutes are distinct.
Monthly bundle plus action/telecom credits;15credits/AI voice minute. Not a single all-in minute price.
External provider and telephony bills excluded where applicable. Do not infer a complete monthly ceiling.
Growth119monthly/95annual-equivalent;Franchise349/279. Display separates monthly and annual commitment.
Billable open connection time is not just spoken audio.
Top-up credit price is$0.02–$0.04; platform fees, included credits and other actions must be modeled separately.
Growth is annual prepaid commitment, not invented monthly subscription.
Annual equivalents39/95/279requireyearlybilling;location/ad/paymentfees separate.
No fixed included agent minutes inferred from credit dollars.
Different activities draw from credits; do not convert the entire allowance to guaranteed calling minutes.
Initial credits, Growth commitments and tier rates are documented; no recurring free plan or universal rounding/contract terms inferred.
AI voice15credits/minute; top-up package and selected plan determine cost.
Agent pricing covers selected tier and components; full workload determines bill.
Reviewed current public offer; retain original billing scope and units.
Not yet researched against this buyer-critical field standard.
Reviewed current public offer; retain original billing scope and units.
Carrier, hosting, model tier and BYO usage prevent a universal full monthly or per-minute ceiling.
Variable credit purchase tiers, nonvoice consumption, fees and current waitlist prevent a guaranteed all-in voice rate.
Carrier, hosting, model tier and BYO usage prevent a universal full monthly or per-minute ceiling.
Research conclusion about cost completeness, not a vendor capability.
Anyone with this link can view the encoded decision criteria.
Vendor documentation establishes a claim. Public model benchmarks are separate context, not measurements of these platforms.
Open saved comparison ↗What to verify together.
Deepgram
The current Nova-3 streaming rate is promotional.
Voice Agent Standard $0.075/min; BYO TTS $0.065/min; BYO LLM + TTS $0.050/min; Advanced $0.163/min (PAYG) · V3.3 evidence review · Voice Agent Standard PAYG WebSocket connection minutes; other tiers/BYO variants differ
Excluded / confirm: Complete cost cannot be established from this reference. Carrier, hosting, model tier and BYO usage prevent a universal full monthly or per-minute ceiling. · BYO model/TTS charges, carrier and customer transport hosting
STT audio minutes, TTS characters and Voice Agent connection minutes are distinct.
ServiceAgent
The public site still carries a launch-soon banner; confirm availability before migrating calls.
Launch $0; paid Core $49/month or $39/month billed yearly · V3.3 evidence review · Core monthly subscription and action-credit allowance; current waitlist, not general availability
Excluded / confirm: Complete cost cannot be established from this reference. Variable credit purchase tiers, nonvoice consumption, fees and current waitlist prevent a guaranteed all-in voice rate. · SMS, campaigns and payment/other service fees vary
Monthly bundle plus action/telecom credits;15credits/AI voice minute. Not a single all-in minute price.
The evidence overlap.
Both records have documented values for Product type, Technical setup, Published numeric pricing, Zapier, Checked within 30 days, Retained price snapshot. Matching availability does not measure behavior under your call conditions.
Run the same booking, tool failure and unsuccessful human-transfer cases. Record both outcomes and billable units before signing a deployment agreement.
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