Vendor intelligence
ServiceAgent
A home-service front-office product combining call handling with business administration.
Read the signals. Keep the scope.
A place in your stack.
Best for
- Home-service owners evaluating booking and office workflows together.
- Teams willing to confirm current launch access with the vendor.
Watch-outs
- The public site still carries a launch-soon banner; confirm availability before migrating calls.
- Credits are shared across actions, so the subscription is not an unlimited voice plan.
Product specification
What the evidence says.
Unknown means we have not established it. It does not mean No. Compliance claims require plan and contract review.
White label
Current product and plan support for white Label was not established by the reviewed official sources.
Source ↗ (opens in new tab)Source ↗ (opens in new tab)Source ↗ (opens in new tab)Client tenancy
Current product and plan support for client Workspaces was not established by the reviewed official sources.
Source ↗ (opens in new tab)Client billing
No supporting statement located in the bounded official corpus; confirm scope with vendor. Unknown is not No.
Source ↗ (opens in new tab)ISO 27001
Not established by the evidence reviewed. This does not mean unsupported.
No verified sourceBAA availability
No sufficiently scoped current claim or agreement was established. Absence of documentation is not a negative compliance finding.
Source ↗ (opens in new tab)Source ↗ (opens in new tab)Source ↗ (opens in new tab)SIP
Current product and plan support for sip was not established by the reviewed official sources.
Source ↗ (opens in new tab)Source ↗ (opens in new tab)Source ↗ (opens in new tab)Warm transfer
Product page advertises incoming calls, contextual human routing and call notes; setup and transfer mechanics remain unverified.
Source ↗ (opens in new tab)Cold transfer
Current product and plan support for cold Transfer was not established by the reviewed official sources.
Source ↗ (opens in new tab)Source ↗ (opens in new tab)Source ↗ (opens in new tab)Batch calling
Not established by the evidence reviewed. This does not mean unsupported.
No verified sourceMCP tools
Current product and plan support for mcp was not established by the reviewed official sources.
Source ↗ (opens in new tab)Source ↗ (opens in new tab)Source ↗ (opens in new tab)Webhooks
Developers callback URL/events/auth-header setup; current relaunch price page restricts API/webhooks to Franchise.
Source ↗ (opens in new tab)Calendar
No scoped current connector or documented integration path was established. Generic API feasibility and navigation mentions are not Native integration evidence.
Source ↗ (opens in new tab)Source ↗ (opens in new tab)Source ↗ (opens in new tab)CRM
No scoped current connector or documented integration path was established. Generic API feasibility and navigation mentions are not Native integration evidence.
Source ↗ (opens in new tab)Source ↗ (opens in new tab)Source ↗ (opens in new tab)Bring your carrier
Current product and plan support for byo Telephony was not established by the reviewed official sources.
Source ↗ (opens in new tab)Source ↗ (opens in new tab)Bring your model
Selectable models or MCP management clients do not establish customer-hosted model support.
Source ↗ (opens in new tab)Source ↗ (opens in new tab)Source ↗ (opens in new tab)Bring your voice
Selectable built-in voices do not establish arbitrary customer TTS credentials or endpoints.
Source ↗ (opens in new tab)Source ↗ (opens in new tab)Source ↗ (opens in new tab)HIPAA / BAA
No sufficiently scoped current claim or agreement was established. Absence of documentation is not a negative compliance finding.
Source ↗ (opens in new tab)Source ↗ (opens in new tab)Source ↗ (opens in new tab)SOC 2
Supplier advertises SOC 2 Type II. No independent auditor report reviewed.
Source ↗ (opens in new tab)GDPR
Privacy policy describes controller/processor roles, DPA and SCC mechanisms; no independent compliance assurance reviewed.
Source ↗ (opens in new tab)Languages
Current product and plan support for multilingual was not established by the reviewed official sources.
Source ↗ (opens in new tab)Source ↗ (opens in new tab)Source ↗ (opens in new tab)Voices
Not established by the evidence reviewed. This does not mean unsupported.
No verified sourceRealtime audio
Not established by the evidence reviewed. This does not mean unsupported.
No verified sourceVoice cloning
Not established by the evidence reviewed. This does not mean unsupported.
No verified sourceArchitecture & connections
Understand the moving parts.
STT
Provider options not established by current research
LLM
Runtime provider options not established by current research
TTS
Provider options not established by current research
TELEPHONY
Existing-number forwarding
Integrations
Built-in CRM · Calendar sync
Evidence you can inspect.
A documented feature, a supplier claim and an unanswered question are different kinds of evidence.
Evidence coverage details
- Strong-source resolved
- 23
- Vendor-claim only
- 16
- Conditional
- 5
- Other sourced outcomes
- 0
- Unknown after research
- 69
- Conflicting evidence
- 1
- Not applicable
- 0
- Not researched
- 0
Inspect detailed evidence, sources and research gaps
September 2026 remains the historical baseline. A new research date does not mean a feature launched that day. Unknown after research and not researched are separate states.
Official documentation establishes what the supplier documents. No paid calls, independent product benchmarks or compliance audits were performed in this research pass. Coverage measures research work, never product quality.
The operating decision.
Price structure
Characters / credits
V3.3 evidence review · Core monthly subscription and action-credit allowance; current waitlist, not general availability
Monthly bundle plus action/telecom credits;15credits/AI voice minute. Not a single all-in minute price.
Human fallback
Unknown — no established fallback mode
No individually verified capability establishes this selection. Conditional support and vendor claims do not satisfy Strict Must-have.
Documented transfer is not a staffed human service. Verify who answers, when they answer and what happens if they do not.
Try it yourself
Unknown — no independently checked public demo entry is attached.
External signals
No dated external signal in this record. Missing evidence is not a negative review.
Underlying model context: the documented stack above does not establish an exact benchmark checkpoint or its deployed settings. Public model results cannot become a ServiceAgent score.
Append-only price history
Every capture leaves a trace.
A new check creates a new snapshot. Deltas appear only for the same currency, unit, model and scope.
Tracked: $49 / month · Core monthly subscription with 2,000 shared credits
Tracked: $49 / month · V3.2 evidence review · Core published offer; account availability requires confirmation
Tracked: $49 / month · V3.3 evidence review · Core monthly subscription and action-credit allowance; current waitlist, not general availability
New research observations preserve earlier captures. “Evidence improved” records what we learned; it does not claim the market changed on that date. September 2026 is the historical baseline.
Price the actual workflow.
Complete cost cannot be established from this reference. Variable credit purchase tiers, nonvoice consumption, fees and current waitlist prevent a guaranteed all-in voice rate. · SMS, campaigns and payment/other service fees vary
Carry the current source into your estimate, then enter the model, voice, carrier and fixed fees your configuration needs.
Alternatives by category
Other full platforms to inspect.
Alphabetical alternatives within the same category. An editorial starting point, not a performance ranking.
Teams that want AI escalation to land in the same operating environment as human calls.
CompareSmall businesses looking for reception plus follow-up tools in one subscription.
CompareEvidence archive
Inspect the record.
ServiceAgent pricingreviewed
Launch is $0 with no included credits. Core shows $49 monthly or $39/month annually and 2,000 credits. Voice uses 15 credits/minute; top-up credits are listed at $0.02–$0.04 each. Franchise includes API access and webhooks. A launch-soon banner remains visible.
Inspect official source ↗ServiceAgent productreviewed
The vendor presents home-service call answering, CRM, booking, payments and follow-up workflows. The page also says launch is pending; availability has not been independently confirmed.
Inspect official source ↗ServiceAgent partner signupreviewed
The official website links this FirstPromoter enrollment page. Commission and attribution terms were not verified.
Inspect official source ↗Evidence describes documented scope, not a tested platform score. Unknown means a conclusion has not been established; API connectivity does not establish a native integration. Read our research methodology →
Officially linked enrollment page; terms and approval remain unverified.
Partnership terms not verified.