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Hume AI vs ServiceAgent
Hume AI is positioned as hume TTS and EVI API sunset: announced access end November 13, 2026 at 05:01 UTC. Retained for historical comparison and migration research. ServiceAgent is positioned as a home-service front-office produc
Hume AI is positioned as hume TTS and EVI API sunset: announced access end November 13, 2026 at 05:01 UTC. Retained for historical comparison and migration research. ServiceAgent is positioned as a home-service front-office product combining call handling with business administration. Start by deciding who owns the missing layers, then inspect the documented differences below.
Voice Engines and Full Platforms are different product categories. An underlying engine or framework is not a complete substitute for a deployed agent workflow.
7 jointly documented catalog fields. This measures evidence coverage, not equivalent quality or an overall winner.
TTS + EVI API sunset · Announced end: 13 Nov 2026, 05:01 UTC. Read notice & sources →
Test opening hours, booking conflicts and an unanswered transfer.
Start where the records differ.
Values and evidence states are compared together. Shared facts follow the differences; Unknown never means No.
| Decision point | Hume AI | ServiceAgent |
|---|---|---|
| Billing modelDifferent records | monthly-bundle | character-credit |
| Billing unitDifferent records | Monthly subscription + EVI minutes / TTS characters / supplemental LLM usage | Action credits;15credits/AI voice minute,2/SMS segment,5/ad creative,1/review reply |
| Bring your telephonyDifferent records | Yes | Unknown |
| Bring your modelDifferent records | Yes | Unknown |
| Warm transferDifferent records | Unknown | Yes |
| HIPAA pathDifferent records | Yes | Unknown |
Your requirements & next steps
Your requirements
Ready-made / AI receptionist · Strict evidence mode
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Subscription includes TTS/EVI/Voice allowances; overage and managed external LLM usage add cost.
Monthly bundle plus action/telecom credits;15credits/AI voice minute. Not a single all-in minute price.
Free plan exists; paid entry is not a complete phone-call bill.
Growth119monthly/95annual-equivalent;Franchise349/279. Display separates monthly and annual commitment.
Incompatible product allowances are not collapsed into one all-in minute price.
Top-up credit price is$0.02–$0.04; platform fees, included credits and other actions must be modeled separately.
First-month Creator promotion is separate from regular price; Enterprise custom.
Annual equivalents39/95/279requireyearlybilling;location/ad/paymentfees separate.
Plan-scoped EVI allowance; does not include every third-party carrier/model charge.
Different activities draw from credits; do not convert the entire allowance to guaranteed calling minutes.
TTS characters, EVI minutes and supplemental model usage remain separate.
AI voice15credits/minute; top-up package and selected plan determine cost.
Reviewed current public offer; retain original billing scope and units.
Not yet researched against this buyer-critical field standard.
Reviewed current public offer; retain original billing scope and units.
Variable credit purchase tiers, nonvoice consumption, fees and current waitlist prevent a guaranteed all-in voice rate.
Research conclusion about cost completeness, not a vendor capability.
Anyone with this link can view the encoded decision criteria.
Vendor documentation establishes a claim. Public model benchmarks are separate context, not measurements of these platforms.
Open saved comparison ↗What to verify together.
Hume AI
VoiceAgent.best recommends evaluating migration options rather than starting a new long-term TTS or EVI API deployment. This is our editorial judgment; replacement compatibility has not been established.
$3/month Starter; included EVI minutes and overage depend on plan · V3.3 evidence review · Starter subscription reference; EVI 40 minutes; external LLM/telephony extra
Excluded / confirm: Complete cost cannot be established from this reference. Selected external LLM, carrier, token/character consumption and overages prevent a complete cost ceiling from monthly minutes alone. · Hume-managed external LLM usage extra; BYO key/custom model paid outside Hume; Twilio separate
Subscription includes TTS/EVI/Voice allowances; overage and managed external LLM usage add cost.
ServiceAgent
The public site still carries a launch-soon banner; confirm availability before migrating calls.
Launch $0; paid Core $49/month or $39/month billed yearly · V3.3 evidence review · Core monthly subscription and action-credit allowance; current waitlist, not general availability
Excluded / confirm: Complete cost cannot be established from this reference. Variable credit purchase tiers, nonvoice consumption, fees and current waitlist prevent a guaranteed all-in voice rate. · SMS, campaigns and payment/other service fees vary
Monthly bundle plus action/telecom credits;15credits/AI voice minute. Not a single all-in minute price.
The evidence overlap.
Both records have documented values for Product type, Technical setup, Published numeric pricing, Zapier, Webhooks, Checked within 30 days, Retained price snapshot. Matching availability does not measure behavior under your call conditions.
Run the same booking, tool failure and unsuccessful human-transfer cases. Record both outcomes and billable units before signing a deployment agreement.
Review Hume API sunset & migration guidance →