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PolyAI vs Speechmatics
PolyAI is positioned as enterprise dialog-agent platform with a builder, developer tooling and system integrations. Speechmatics is positioned as recognition APIs with cloud and private-deployment choices for transcription-heavy p
PolyAI is positioned as enterprise dialog-agent platform with a builder, developer tooling and system integrations. Speechmatics is positioned as recognition APIs with cloud and private-deployment choices for transcription-heavy products. Start by deciding who owns the missing layers, then inspect the documented differences below.
Enterprise Platforms and STT are different product categories. An underlying engine or framework is not a complete substitute for a deployed agent workflow.
6 jointly documented catalog fields. This measures evidence coverage, not equivalent quality or an overall winner.
Test opening hours, booking conflicts and an unanswered transfer.
Start where the records differ.
Values and evidence states are compared together. Shared facts follow the differences; Unknown never means No.
| Decision point | PolyAI | Speechmatics |
|---|---|---|
| Billing modelDifferent records | per-minute | component-stack |
| Billing unitDifferent records | Voice agent minute | Credits (1 credit = $1); product-specific per-hour rates, calculated to the second |
| Bring your telephonyDifferent records | Yes | Unknown |
| Bring your modelDifferent records | Yes | Not applicable |
| Warm transferShared state | Unknown | Unknown |
| HIPAA pathShared state | Yes | Yes |
Your requirements & next steps
Your requirements
Ready-made / AI receptionist · Strict evidence mode
No personal requirements yet. Add criteria in Advanced Filter to prioritize this comparison.
Sales-led per-minute contract rate, not a public numerical rate.
Credit billing: one credit equals $1; usage measured by product hours/seconds. This does not mean a character-priced TTS rate or flat agent minute rate.
Commercial rate, commitment and workload exceptions require quote; no fabricated all-in ceiling.
Price page exposes a Pro 0.129 figure without a clear unit in captured content; exact model rate and enterprise commitment require confirmation.
Published unit; precise fee and minimum quote unresolved.
Billing currency versus usage unit kept distinct.
Commercial rate, commitment and workload exceptions require quote; no fabricated all-in ceiling.
No fixed subscription number inferred from credit billing.
No included minute allowance published in reviewed page.
Existing pre-August accounts have different transition grant.
Sales-led per-minute service and build credits are documented; no public complete rate/commitment, recurring free entitlement or provider cost inclusions established.
No forced per-minute bundle conversion.
Sales-led per-minute service and build credits are documented; no public complete rate/commitment, recurring free entitlement or provider cost inclusions established.
Buyer-selected component costs sit outside speech API usage.
Not yet researched against this buyer-critical field standard.
Not yet researched against this buyer-critical field standard.
Commercial rate, commitment and workload exceptions require quote; no fabricated all-in ceiling.
Speech component credits and contract-specific workloads do not determine full voice-agent cost; external LLM/hosting/telephony unknown.
Commercial rate, commitment and workload exceptions require quote; no fabricated all-in ceiling.
Speech component credits and contract-specific workloads do not determine full voice-agent cost; external LLM/hosting/telephony unknown.
Anyone with this link can view the encoded decision criteria.
Vendor documentation establishes a claim. Public model benchmarks are separate context, not measurements of these platforms.
Open saved comparison ↗What to verify together.
PolyAI
The public pricing page gives a billing basis, not a numeric quote.
Custom quote / current rate unresolved · V3.3 evidence review · Contract-defined minute billing; no public numeric quote
Excluded / confirm: Complete cost cannot be established from this reference. Commercial rate, commitment and workload exceptions require quote; no fabricated all-in ceiling. · Provider, carrier and custom contract terms require separate verification
Sales-led per-minute contract rate, not a public numerical rate.
Speechmatics
The lowest advertised batch price is not a real-time price.
Pro self-serve PAYG; Enterprise contract billing · V3.3 evidence review · STT exact-second metering billed in audio hours; no verified current complete rate schedule
Excluded / confirm: Complete cost cannot be established from this reference. Speech component credits and contract-specific workloads do not determine full voice-agent cost; external LLM/hosting/telephony unknown. · External LLM, orchestrator, telephony and application hosting
Credit billing: one credit equals $1; usage measured by product hours/seconds. This does not mean a character-priced TTS rate or flat agent minute rate.
The evidence overlap.
Both records have documented values for Product type, Technical setup, Pricing model, Transcripts, Checked within 30 days, Retained price snapshot. Matching availability does not measure behavior under your call conditions.
Run the same booking, tool failure and unsuccessful human-transfer cases. Record both outcomes and billable units before signing a deployment agreement.
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