Vendor intelligence
PolyAI
Enterprise dialog-agent platform with a builder, developer tooling and system integrations.
Read the signals. Keep the scope.
A place in your stack.
Best for
- Contact centers comparing a managed voice-agent deployment with maintaining a custom stack.
- Teams needing a procurement discussion around integrations and service operations.
Watch-outs
- The public pricing page gives a billing basis, not a numeric quote.
- Check which integrations, languages and transfer paths are included in your proposed deployment.
Product specification
What the evidence says.
Unknown means we have not established it. It does not mean No. Compliance claims require plan and contract review.
White label
No supporting statement located in the bounded official corpus; confirm scope with vendor. Unknown is not No.
Source ↗ (opens in new tab)Source ↗ (opens in new tab)Client tenancy
Workspace secrets and email DNS do not establish agency tenant isolation or branded console domains.
Source ↗ (opens in new tab)Client billing
No supporting statement located in the bounded official corpus; confirm scope with vendor. Unknown is not No.
Source ↗ (opens in new tab)Source ↗ (opens in new tab)ISO 27001
Certificate and current scope not independently reviewed.
Source ↗ (opens in new tab)BAA availability
No supporting statement located in the bounded official corpus; confirm scope with vendor. Unknown is not No.
Source ↗ (opens in new tab)Source ↗ (opens in new tab)SIP
SIP REFER/INVITE/BYE and handoff context via headers/API; carrier constraints and configuration apply.
Source ↗ (opens in new tab)Warm transfer
SIP INVITE bridge and soft-handoff are documented, but a standard consult-then-connect warm-transfer workflow is not established by this source.
Source ↗ (opens in new tab)Cold transfer
SIP REFER/INVITE/BYE and handoff context via headers/API; carrier constraints and configuration apply.
Source ↗ (opens in new tab)Batch calling
Not established by the evidence reviewed. This does not mean unsupported.
No verified sourceMCP tools
Studio MCP discovery and custom HTTP/Python integrations; not automatic native support for every target.
Source ↗ (opens in new tab)Webhooks
Messaging webhooks and outbound REST APIs documented; separate channel scopes.
Source ↗ (opens in new tab)Source ↗ (opens in new tab)Calendar
No supporting statement located in the bounded official corpus; confirm scope with vendor. Unknown is not No.
Source ↗ (opens in new tab)Source ↗ (opens in new tab)CRM
Named CRM integration in Studio; exact plan and field/action support need buyer validation.
Source ↗ (opens in new tab)Bring your carrier
SIP REFER/INVITE/BYE and handoff context via headers/API; carrier constraints and configuration apply.
Source ↗ (opens in new tab)Bring your model
OpenAI-compatible HTTP endpoint supplied to PolyAI representative.
Source ↗ (opens in new tab)Bring your voice
Voice library multi-provider selection; not arbitrary provider endpoint guarantee.
Source ↗ (opens in new tab)HIPAA / BAA
Supplier compliance claim; independent report and contractual applicability not reviewed.
Source ↗ (opens in new tab)SOC 2
Generic SOC 2 statement does not establish report type or regional hosting commitment.
Source ↗ (opens in new tab)GDPR
Supplier compliance claim; independent report and contractual applicability not reviewed.
Source ↗ (opens in new tab)Languages
Up to10additional languages/project; actual voice support depends on selected TTS.
Source ↗ (opens in new tab)Voices
Not established by the evidence reviewed. This does not mean unsupported.
No verified sourceRealtime audio
Not established by the evidence reviewed. This does not mean unsupported.
No verified sourceVoice cloning
Not established by the evidence reviewed. This does not mean unsupported.
No verified sourceArchitecture & connections
Understand the moving parts.
STT
Provider options not established by current research
LLM
OpenAI · Anthropic
TTS
ElevenLabs · Cartesia
TELEPHONY
Enterprise telephony integrations
Integrations
CRM connectors · ADK · OpenTable (vendor example) · GoTo (vendor example)
Evidence you can inspect.
A documented feature, a supplier claim and an unanswered question are different kinds of evidence.
Evidence coverage details
- Strong-source resolved
- 36
- Vendor-claim only
- 2
- Conditional
- 32
- Other sourced outcomes
- 0
- Unknown after research
- 44
- Conflicting evidence
- 0
- Not applicable
- 0
- Not researched
- 0
Inspect detailed evidence, sources and research gaps
September 2026 remains the historical baseline. A new research date does not mean a feature launched that day. Unknown after research and not researched are separate states.
Official documentation establishes what the supplier documents. No paid calls, independent product benchmarks or compliance audits were performed in this research pass. Coverage measures research work, never product quality.
The operating decision.
Price structure
Per minute
V3.3 evidence review · Contract-defined minute billing; no public numeric quote
Sales-led per-minute contract rate, not a public numerical rate.
Human fallback
Unknown — no established fallback mode
No individually verified capability establishes this selection. Conditional support and vendor claims do not satisfy Strict Must-have.
Documented transfer is not a staffed human service. Verify who answers, when they answer and what happens if they do not.
Try it yourself
Unknown — no independently checked public demo entry is attached.
External signals
No dated external signal in this record. Missing evidence is not a negative review.
Underlying model context: the documented stack above does not establish an exact benchmark checkpoint or its deployed settings. Public model results cannot become a PolyAI score.
Append-only price history
Every capture leaves a trace.
A new check creates a new snapshot. Deltas appear only for the same currency, unit, model and scope.
Tracked: Numeric rate undisclosed · Ongoing service includes support and maintenance; numeric rate unknown
Tracked: Numeric rate undisclosed · V3.3 evidence review · Contract-defined minute billing; no public numeric quote
Tracked: Numeric rate undisclosed · V3.3 evidence review · Contract-defined minute billing; no public numeric quote
Tracked: Numeric rate undisclosed · V3.3 evidence review · Contract-defined minute billing; no public numeric quote
New research observations preserve earlier captures. “Evidence improved” records what we learned; it does not claim the market changed on that date. September 2026 is the historical baseline.
Price the actual workflow.
Complete cost cannot be established from this reference. Commercial rate, commitment and workload exceptions require quote; no fabricated all-in ceiling. · Provider, carrier and custom contract terms require separate verification
Carry the current source into your estimate, then enter the model, voice, carrier and fixed fees your configuration needs.
Alternatives by category
Other enterprise platforms to inspect.
Alphabetical alternatives within the same category. An editorial starting point, not a performance ranking.
Contact-center teams that need configurable carrier routing and enterprise workflow control.
CompareBusinesses able to define a measurable resolution and its commercial value.
CompareEvidence archive
Inspect the record.
PolyAI pricingreviewed
PolyAI bills ongoing voice-agent use per minute, including maintenance, performance improvement and 24/7 support. No numeric unit rate or public minimum commitment is disclosed in the inspected pricing page.
Inspect official source ↗PolyAI Agent Studioreviewed
PolyAI offers an enterprise dialog-agent builder and states SOC2, HIPAA and GDPR support. These are vendor assertions; the audit report and contract-specific scope were not reviewed.
Inspect official source ↗PolyAI integrationsreviewed
The vendor provides a connection portal, telephony and CRM integration categories, open APIs and an ADK for custom functions. Named examples on the page include GoTo and OpenTable.
Inspect official source ↗PolyAI securityreviewed
PolyAI states ISO 27001 certification and describes AWS hosting, regular penetration testing and security monitoring. No independent audit report was examined.
Inspect official source ↗Evidence describes documented scope, not a tested platform score. Unknown means a conclusion has not been established; API connectivity does not establish a native integration. Read our research methodology →
Public affiliate terms and an approved tracking link have not been verified.
Partner eligibility and commercial terms are unverified.