Vendor intelligence
Trillet AI
A voice platform with distinct receptionist, agency and managed enterprise products.
Read the signals. Keep the scope.
A place in your stack.
Best for
- Agencies needing separate client workspaces and their own billing.
- Buyers who can distinguish an inbound receptionist from the full delivery platform.
Watch-outs
- The $49 receptionist is not the white-label or outbound product.
- Studio HIPAA mode does not include a BAA; confirm the covered workflow and agreement.
Product specification
What the evidence says.
Unknown means we have not established it. It does not mean No. Compliance claims require plan and contract review.
White label
Studio and Agency include branding; exact options vary by tier.
Source ↗ (opens in new tab)Client tenancy
Workspace creation API and plan workspace allocations are documented.
Source ↗ (opens in new tab)Client billing
Client dashboard plus Stripe invoicing; Studio3workspaces, Agency unlimited; custom markup only Agency/Enterprise.
Source ↗ (opens in new tab)ISO 27001
Not established by the evidence reviewed. This does not mean unsupported.
No verified sourceBAA availability
BAA is listed for Agency and Enterprise at no additional fee; Studio explicitly excludes it.
Source ↗ (opens in new tab)SIP
Phone-number binding creates/configures SIP trunks; exact provider compatibility must be confirmed.
Source ↗ (opens in new tab)Warm transfer
Visual quickstart configures agents and transfer modes. Test destinations before rollout.
Source ↗ (opens in new tab)Cold transfer
Visual quickstart configures agents and transfer modes. Test destinations before rollout.
Source ↗ (opens in new tab)Batch calling
Supported follow-up workflows; purchased-list cold calling is excluded.
Source ↗ (opens in new tab)MCP tools
Vendor advertises Trillet MCP for agent management.
Source ↗ (opens in new tab)Webhooks
API reference labels webhooks Coming Soon while current white-label page lists in-call APIs/webhooks. Confirm endpoint/event and product version before purchase.
Source ↗ (opens in new tab)Source ↗ (opens in new tab)Calendar
Official OAuth install endpoint connects a Google Calendar to a call flow.
Source ↗ (opens in new tab)CRM
No scoped current connector or documented integration path was established. Generic API feasibility and navigation mentions are not Native integration evidence.
Source ↗ (opens in new tab)Source ↗ (opens in new tab)Source ↗ (opens in new tab)Bring your carrier
External number registration through Twilio is documented.
Source ↗ (opens in new tab)Bring your model
On-prem documentation allows own model providers; scope is not assumed for standard hosted plans.
Source ↗ (opens in new tab)Bring your voice
11labs_byo permits customer ElevenLabs credentials; not proof of arbitrary hosted TTS endpoints.
Source ↗ (opens in new tab)HIPAA / BAA
Per-agent HIPAA mode is advertised, but BAA is not included on Studio. Do not send PHI based on the toggle alone.
Source ↗ (opens in new tab)SOC 2
Supplier explicitly lists SOC 2 Type II security evidence. The independent auditor report and customer scope have not been reviewed.
Source ↗ (opens in new tab)GDPR
Public trust center lists compliance claims. No independent report was accessed.
Source ↗ (opens in new tab)Languages
Published platform offer lists multilingual agents, voicemail detection and in-call APIs/tools; live performance not tested.
Source ↗ (opens in new tab)Voices
Not established by the evidence reviewed. This does not mean unsupported.
No verified sourceRealtime audio
Not established by the evidence reviewed. This does not mean unsupported.
No verified sourceVoice cloning
Not established by the evidence reviewed. This does not mean unsupported.
No verified sourceArchitecture & connections
Understand the moving parts.
STT
Provider options not established by current research
LLM
OpenAI · Google Gemini
TTS
Trillet voices · ElevenLabs · BYO ElevenLabs
TELEPHONY
Trillet · Twilio · Telnyx · PBX / SIP
Integrations
GoHighLevel · Google Calendar · Cal.com · Stripe · ServiceM8 · ServiceTitan · Webhooks
Evidence you can inspect.
A documented feature, a supplier claim and an unanswered question are different kinds of evidence.
Evidence coverage details
- Strong-source resolved
- 55
- Vendor-claim only
- 21
- Conditional
- 12
- Other sourced outcomes
- 0
- Unknown after research
- 24
- Conflicting evidence
- 2
- Not applicable
- 0
- Not researched
- 0
Inspect detailed evidence, sources and research gaps
September 2026 remains the historical baseline. A new research date does not mean a feature launched that day. Unknown after research and not researched are separate states.
Official documentation establishes what the supplier documents. No paid calls, independent product benchmarks or compliance audits were performed in this research pass. Coverage measures research work, never product quality.
The operating decision.
Price structure
Monthly bundle
V3.3 evidence review · White-label Studio monthly subscription; Business Receptionist is a separate product
Reviewed current public offer; retain original billing scope and units.
Human fallback
Warm transfer · Cold transfer
Derived from individually verified capabilities. Other selections remain Unknown.
Documented transfer is not a staffed human service. Verify who answers, when they answer and what happens if they do not.
Try it yourself
Unknown — no independently checked public demo entry is attached.
External signals
No dated external signal in this record. Missing evidence is not a negative review.
Underlying model context: the documented stack above does not establish an exact benchmark checkpoint or its deployed settings. Public model results cannot become a Trillet AI score.
Append-only price history
Every capture leaves a trace.
A new check creates a new snapshot. Deltas appear only for the same currency, unit, model and scope.
Tracked: $99 / month · Studio white-label platform subscription
Tracked: $99 / month · V3.2 evidence review · White-label Studio; Agency / Business receptionist separate
Tracked: $99 / month · V3.3 evidence review · White-label Studio monthly subscription; Business Receptionist is a separate product
New research observations preserve earlier captures. “Evidence improved” records what we learned; it does not claim the market changed on that date. September 2026 is the historical baseline.
Price the actual workflow.
Complete cost cannot be established from this reference. Carrier destinations, transfers, SMS/workflows and additional numbers are not fixed by AI minutes. · Telephony from $0.014/min; SMS and workflows billed separately
Carry the current source into your estimate, then enter the model, voice, carrier and fixed fees your configuration needs.
Alternatives by category
Other full platforms to inspect.
Alphabetical alternatives within the same category. An editorial starting point, not a performance ranking.
Teams that want AI escalation to land in the same operating environment as human calls.
CompareSmall businesses looking for reception plus follow-up tools in one subscription.
CompareEvidence archive
Inspect the record.
Trillet plan overviewreviewed
Receptionist costs $49/month with 150 minutes then $0.20/minute; it is inbound-only and cannot be resold. White-label platform starts at $99/month. Enterprise is custom. The vendor lists 32 languages.
Inspect official source ↗Trillet white-label pricingreviewed
Studio is $99/month with 1,000 minutes; Agency $299 with 3,000. Overage AI usage is $0.12/minute; telephony is separate. API/webhooks, MCP tools, calendar/CRM integrations and scheduled outbound batches are listed. BAA availability starts at Agency; Studio HIPAA mode alone is insufficient.
Inspect official source ↗Trillet Voice productreviewed
The vendor describes PBX/SIP integration, warm handoffs with context and customer-system actions. It claims SOC 2 Type II and GDPR controls; audit evidence was not independently assessed.
Inspect official source ↗Trillet partner programreviewed
Trillet publishes partner tracks for resale, referral and technology/OEM delivery. No approved VoiceAgent.best relationship or tracking link exists.
Inspect official source ↗Evidence describes documented scope, not a tested platform score. Unknown means a conclusion has not been established; API connectivity does not establish a native integration. Read our research methodology →
No verified affiliate enrollment or tracking link.
Referral, reseller and OEM tracks; qualification required.