Vendor intelligence
Vapi
A developer-oriented orchestration platform for phone and web agents with configurable providers.
Read the signals. Keep the scope.
A place in your stack.
Best for
- Engineering teams needing control over speech, model and tool choices.
- Builders coordinating several specialist assistants or custom backend actions.
Watch-outs
- The $0.05 hosting charge is only one component of the call bill.
- Validate transfers at the carrier and account for support, concurrency and compliance add-ons.
Product specification
What the evidence says.
Unknown means we have not established it. It does not mean No. Compliance claims require plan and contract review.
White label
Official directory links third-party ChatDash/Vapify white-label integrations; not a Vapi-native reseller product.
Source ↗ (opens in new tab)Client tenancy
Multiple organizations are included with package-dependent limits; these are not proof of a white-label resale service.
Source ↗ (opens in new tab)Client billing
No supporting statement located in the bounded official corpus; confirm scope with vendor. Unknown is not No.
Source ↗ (opens in new tab)ISO 27001
Not established by the evidence reviewed. This does not mean unsupported.
No verified sourceBAA availability
Dashboard workflow emails a BAA for signature before HIPAA activation.
Source ↗ (opens in new tab)SIP
Bring a SIP trunk; provider credentials and routing must be configured.
Source ↗ (opens in new tab)Warm transfer
Blind and warm transfer modes are documented; message/summary and provider scope differ.
Source ↗ (opens in new tab)Cold transfer
Blind and warm transfer modes are documented; message/summary and provider scope differ.
Source ↗ (opens in new tab)Batch calling
MCP tools
MCP tools are supported subject to server and credentials.
Source ↗ (opens in new tab)Webhooks
Webhook logs expose event deliveries for customer endpoint troubleshooting.
Source ↗ (opens in new tab)Calendar
Connect the account in Vapi, then create availability and event tools.
Source ↗ (opens in new tab)CRM
No scoped current connector or documented integration path was established. Generic API feasibility and navigation mentions are not Native integration evidence.
Source ↗ (opens in new tab)Source ↗ (opens in new tab)Source ↗ (opens in new tab)Bring your carrier
Bring a SIP trunk; provider credentials and routing must be configured.
Source ↗ (opens in new tab)Bring your model
Data-flow documentation names provider choices and custom STT, TTS and OpenAI-compatible LLM endpoints.
Source ↗ (opens in new tab)Bring your voice
Data-flow documentation names provider choices and custom STT, TTS and OpenAI-compatible LLM endpoints.
Source ↗ (opens in new tab)HIPAA / BAA
Supplier HIPAA offering requires paid add-on, signed BAA and approved providers. HIPAA mode and ZDR are mutually exclusive.
Source ↗ (opens in new tab)SOC 2
No sufficiently scoped current claim or agreement was established. Absence of documentation is not a negative compliance finding.
Source ↗ (opens in new tab)GDPR
Vendor publishes GDPR processing/security claims; no independent deployment certification was reviewed.
Source ↗ (opens in new tab)Languages
Multilingual configuration depends on compatible model, voice and transcriber settings.
Source ↗ (opens in new tab)Voices
Not established by the evidence reviewed. This does not mean unsupported.
No verified sourceRealtime audio
Voice cloning
Not established by the evidence reviewed. This does not mean unsupported.
No verified sourceArchitecture & connections
Understand the moving parts.
STT
Deepgram
LLM
OpenAI · Anthropic · Google Gemini
TTS
ElevenLabs
TELEPHONY
Twilio · Telnyx · SIP / own carrier
Integrations
Google Calendar · GoHighLevel · Slack · Make · n8n · MCP
Evidence you can inspect.
A documented feature, a supplier claim and an unanswered question are different kinds of evidence.
Evidence coverage details
- Strong-source resolved
- 79
- Vendor-claim only
- 2
- Conditional
- 14
- Other sourced outcomes
- 0
- Unknown after research
- 19
- Conflicting evidence
- 0
- Not applicable
- 0
- Not researched
- 0
Inspect detailed evidence, sources and research gaps
September 2026 remains the historical baseline. A new research date does not mean a feature launched that day. Unknown after research and not researched are separate states.
Official documentation establishes what the supplier documents. No paid calls, independent product benchmarks or compliance audits were performed in this research pass. Coverage measures research work, never product quality.
The operating decision.
Price structure
Platform + pass-through
V3.3 evidence review · Hosting only; model, speech, carrier and compliance/support add-ons extra
Reviewed current public offer; retain original billing scope and units.
Human fallback
Warm transfer · Cold transfer
Derived from individually verified capabilities. Other selections remain Unknown.
Documented transfer is not a staffed human service. Verify who answers, when they answer and what happens if they do not.
Try it yourself
Open official web demo ↗Official homepage exposes a Start call demo with microphone permission. We verified the entry point, not call performance.
External signals
No dated external signal in this record. Missing evidence is not a negative review.
Underlying model context: the documented stack above does not establish an exact benchmark checkpoint or its deployed settings. Public model results cannot become a Vapi score.
Append-only price history
Every capture leaves a trace.
A new check creates a new snapshot. Deltas appear only for the same currency, unit, model and scope.
Tracked: $0.05 / minute · V1 archive · Hosting + provider pass-through
Tracked: $0.05 / minute · Vapi hosting component only
Tracked: $0.05 / minute · V3.2 evidence review · New Usage-only account
Tracked: $0.05 / minute · V3.3 evidence review · Hosting only; model, speech, carrier and compliance/support add-ons extra
Tracked: $0.05 / minute · V3.3 evidence review · Hosting only; model, speech, carrier and compliance/support add-ons extra
New research observations preserve earlier captures. “Evidence improved” records what we learned; it does not claim the market changed on that date. September 2026 is the historical baseline.
Price the actual workflow.
Complete cost cannot be established from this reference. Provider choices, tokens, carrier and optional support/compliance fees are not fixed by minutes alone. · LLM, transcriber, voice and carrier charges; HIPAA add-on $2,000/month
Carry the current source into your estimate, then enter the model, voice, carrier and fixed fees your configuration needs.
Alternatives by category
Other full platforms to inspect.
Alphabetical alternatives within the same category. An editorial starting point, not a performance ranking.
Read the Vapi alternatives guide →
Teams that want AI escalation to land in the same operating environment as human calls.
CompareSmall businesses looking for reception plus follow-up tools in one subscription.
CompareEvidence archive
Inspect the record.
Vapi pricingreviewed
Vapi hosting is $0.05/minute, excluding model and carrier providers. Usage-only starts with $5 credits and four concurrent calls. Core is $29/month with ten concurrent calls. HIPAA is listed as a $2,000/month add-on. Provider usage remains additional.
Inspect official source ↗Vapi introductionreviewed
Vapi is a developer platform for phone and web agents. Assistants combine selectable STT, LLM and TTS providers; Squads coordinate specialist assistants. Documentation lists custom providers, SIP integrations, campaigns and webhooks.
Inspect official source ↗Vapi Transfer Call toolreviewed
Documentation specifies blind and warm transfers to telephone or SIP destinations. Warm options use a message or generated summary. A Vapi transfer event does not prove downstream carrier completion.
Inspect official source ↗Vapi MCP toolsreviewed
An assistant can discover and invoke tools from an external MCP server during calls. This is separate from the Vapi-management MCP server.
Inspect official source ↗Vapi tool integrationsreviewed
Documented integrations include Google Calendar, GoHighLevel, Google Sheets, Slack, Make and n8n, through prebuilt tools or API/MCP/function patterns.
Inspect official source ↗Vapi partnershipsreviewed
Vapi publishes solution and technology partner tracks. Public self-service affiliate commission and attribution terms were not verified.
Inspect official source ↗Evidence describes documented scope, not a tested platform score. Unknown means a conclusion has not been established; API connectivity does not establish a native integration. Read our research methodology →
No verified affiliate enrollment or tracking link.
Solution and technology partnership application. No public affiliate rate assumed.