Compare Lab
Cognigy vs Frontdesk
Cognigy is positioned as enterprise agent workflows and Voice Gateway for existing contact-center environments. Frontdesk is positioned as a packaged front-office suite combining inbound reception, scheduling and customer records.
Cognigy is positioned as enterprise agent workflows and Voice Gateway for existing contact-center environments. Frontdesk is positioned as a packaged front-office suite combining inbound reception, scheduling and customer records. Start by deciding who owns the missing layers, then inspect the documented differences below.
Enterprise Platforms and Full Platforms are different product categories. An underlying engine or framework is not a complete substitute for a deployed agent workflow.
9 jointly documented catalog fields. This measures evidence coverage, not equivalent quality or an overall winner.
Test opening hours, booking conflicts and an unanswered transfer.
Start where the records differ.
Values and evidence states are compared together. Shared facts follow the differences; Unknown never means No.
| Decision point | Cognigy | Frontdesk |
|---|---|---|
| Billing modelDifferent records | custom-sales-led | monthly-bundle |
| Billing unitDifferent records | Unknown | month |
| Bring your telephonyDifferent records | Yes | Yes |
| Bring your modelDifferent records | Yes | Unknown |
| Warm transferDifferent records | Unknown | Yes |
| HIPAA pathDifferent records | Yes | Unknown |
Your requirements & next steps
Your requirements
Ready-made / AI receptionist · Strict evidence mode
No personal requirements yet. Add criteria in Advanced Filter to prioritize this comparison.
Sales-led enterprise component deployment; no public complete rate table in captured product documentation.
Reviewed current public offer; retain original billing scope and units.
Exact licensed components, speech/model/carrier pass-through and enterprise minimum require a quote.
Reviewed current public offer; retain original billing scope and units.
Exact licensed components, speech/model/carrier pass-through and enterprise minimum require a quote.
Reviewed current public offer; retain original billing scope and units.
Exact licensed components, speech/model/carrier pass-through and enterprise minimum require a quote.
Reviewed current public offer; retain original billing scope and units.
Enterprise product and trial documentation reviewed; no complete current commercial schedule/eligibility or bundled provider costs established. Trial Knowledge AI does not inherit contracted SLA.
Reviewed current public offer; retain original billing scope and units.
Enterprise product and trial documentation reviewed; no complete current commercial schedule/eligibility or bundled provider costs established. Trial Knowledge AI does not inherit contracted SLA.
Reviewed current public offer; retain original billing scope and units.
Barge-in can increase speech subscription costs; contract determines payment route.
Shared SMS/chat/voice credit use, top-ups, taxes and Enterprise-specific rates prevent a complete maximum from voice minutes alone.
Not yet researched against this buyer-critical field standard.
Reviewed current public offer; retain original billing scope and units.
Exact licensed components, speech/model/carrier pass-through and enterprise minimum require a quote.
Shared SMS/chat/voice credit use, top-ups, taxes and Enterprise-specific rates prevent a complete maximum from voice minutes alone.
Exact licensed components, speech/model/carrier pass-through and enterprise minimum require a quote.
Research conclusion about cost completeness, not a vendor capability.
Anyone with this link can view the encoded decision criteria.
Vendor documentation establishes a claim. Public model benchmarks are separate context, not measurements of these platforms.
Open saved comparison ↗What to verify together.
Cognigy
No public unit price was established; request itemized platform, speech, carrier and support costs.
Custom quote / current rate unresolved · V3.3 evidence review · Enterprise contract; complete public numeric schedule unavailable
Excluded / confirm: Complete cost cannot be established from this reference. Exact licensed components, speech/model/carrier pass-through and enterprise minimum require a quote. · Carrier and speech-provider subscription costs may apply
Sales-led enterprise component deployment; no public complete rate table in captured product documentation.
Frontdesk
Model the shared overage-credit pool across voice, SMS and chat.
$99 monthly or $79/month billed annually · V3.3 evidence review · Business monthly subscription; shared voice/SMS/chat credits and top-ups separate
Excluded / confirm: Complete cost cannot be established from this reference. Shared SMS/chat/voice credit use, top-ups, taxes and Enterprise-specific rates prevent a complete maximum from voice minutes alone. · Provider, carrier and custom contract terms require separate verification
Reviewed current public offer; retain original billing scope and units.
The evidence overlap.
Both records have documented values for Product type, Technical setup, Pricing model, ElevenLabs TTS, Function / tool calling, Silence handling, Transcripts, Checked within 30 days, Retained price snapshot. Matching availability does not measure behavior under your call conditions.
Run the same booking, tool failure and unsuccessful human-transfer cases. Record both outcomes and billable units before signing a deployment agreement.
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