Compare Lab
Cognigy vs PolyAI
Cognigy is positioned as enterprise agent workflows and Voice Gateway for existing contact-center environments. PolyAI is positioned as enterprise dialog-agent platform with a builder, developer tooling and system integrations. St
Cognigy is positioned as enterprise agent workflows and Voice Gateway for existing contact-center environments. PolyAI is positioned as enterprise dialog-agent platform with a builder, developer tooling and system integrations. Start by deciding who owns the missing layers, then inspect the documented differences below.
13 jointly documented catalog fields. This measures evidence coverage, not equivalent quality or an overall winner.
Test opening hours, booking conflicts and an unanswered transfer.
Start where the records differ.
Values and evidence states are compared together. Shared facts follow the differences; Unknown never means No.
| Decision point | Cognigy | PolyAI |
|---|---|---|
| Billing modelDifferent records | custom-sales-led | per-minute |
| Billing unitDifferent records | Unknown | Voice agent minute |
| Bring your modelDifferent records | Yes | Yes |
| Bring your telephonyShared state | Yes | Yes |
| Warm transferShared state | Unknown | Unknown |
| HIPAA pathShared state | Yes | Yes |
Your requirements & next steps
Your requirements
Ready-made / AI receptionist · Strict evidence mode
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Sales-led enterprise component deployment; no public complete rate table in captured product documentation.
Sales-led per-minute contract rate, not a public numerical rate.
Exact licensed components, speech/model/carrier pass-through and enterprise minimum require a quote.
Commercial rate, commitment and workload exceptions require quote; no fabricated all-in ceiling.
Exact licensed components, speech/model/carrier pass-through and enterprise minimum require a quote.
Published unit; precise fee and minimum quote unresolved.
Exact licensed components, speech/model/carrier pass-through and enterprise minimum require a quote.
Commercial rate, commitment and workload exceptions require quote; no fabricated all-in ceiling.
Enterprise product and trial documentation reviewed; no complete current commercial schedule/eligibility or bundled provider costs established. Trial Knowledge AI does not inherit contracted SLA.
No included minute allowance published in reviewed page.
Enterprise product and trial documentation reviewed; no complete current commercial schedule/eligibility or bundled provider costs established. Trial Knowledge AI does not inherit contracted SLA.
Sales-led per-minute service and build credits are documented; no public complete rate/commitment, recurring free entitlement or provider cost inclusions established.
Barge-in can increase speech subscription costs; contract determines payment route.
Sales-led per-minute service and build credits are documented; no public complete rate/commitment, recurring free entitlement or provider cost inclusions established.
Not yet researched against this buyer-critical field standard.
Not yet researched against this buyer-critical field standard.
Exact licensed components, speech/model/carrier pass-through and enterprise minimum require a quote.
Commercial rate, commitment and workload exceptions require quote; no fabricated all-in ceiling.
Exact licensed components, speech/model/carrier pass-through and enterprise minimum require a quote.
Commercial rate, commitment and workload exceptions require quote; no fabricated all-in ceiling.
Anyone with this link can view the encoded decision criteria.
Vendor documentation establishes a claim. Public model benchmarks are separate context, not measurements of these platforms.
Open saved comparison ↗What to verify together.
Cognigy
No public unit price was established; request itemized platform, speech, carrier and support costs.
Custom quote / current rate unresolved · V3.3 evidence review · Enterprise contract; complete public numeric schedule unavailable
Excluded / confirm: Complete cost cannot be established from this reference. Exact licensed components, speech/model/carrier pass-through and enterprise minimum require a quote. · Carrier and speech-provider subscription costs may apply
Sales-led enterprise component deployment; no public complete rate table in captured product documentation.
PolyAI
The public pricing page gives a billing basis, not a numeric quote.
Custom quote / current rate unresolved · V3.3 evidence review · Contract-defined minute billing; no public numeric quote
Excluded / confirm: Complete cost cannot be established from this reference. Commercial rate, commitment and workload exceptions require quote; no fabricated all-in ceiling. · Provider, carrier and custom contract terms require separate verification
Sales-led per-minute contract rate, not a public numerical rate.
The evidence overlap.
Both records have documented values for Product type, Technical setup, Pricing model, ElevenLabs TTS, OpenAI models, Anthropic models, MCP tools, Knowledge base / RAG, Function / tool calling, Transcripts, Analytics dashboard, Checked within 30 days and additional fields shown in Compare. Matching availability does not measure behavior under your call conditions.
Run the same booking, tool failure and unsuccessful human-transfer cases. Record both outcomes and billable units before signing a deployment agreement.
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