Compare Lab
Cognigy vs ServiceAgent
Cognigy is positioned as enterprise agent workflows and Voice Gateway for existing contact-center environments. ServiceAgent is positioned as a home-service front-office product combining call handling with business administration
Cognigy is positioned as enterprise agent workflows and Voice Gateway for existing contact-center environments. ServiceAgent is positioned as a home-service front-office product combining call handling with business administration. Start by deciding who owns the missing layers, then inspect the documented differences below.
Enterprise Platforms and Full Platforms are different product categories. An underlying engine or framework is not a complete substitute for a deployed agent workflow.
4 jointly documented catalog fields. This measures evidence coverage, not equivalent quality or an overall winner.
Test opening hours, booking conflicts and an unanswered transfer.
Start where the records differ.
Values and evidence states are compared together. Shared facts follow the differences; Unknown never means No.
| Decision point | Cognigy | ServiceAgent |
|---|---|---|
| Billing modelDifferent records | custom-sales-led | character-credit |
| Billing unitDifferent records | Unknown | Action credits;15credits/AI voice minute,2/SMS segment,5/ad creative,1/review reply |
| Bring your telephonyDifferent records | Yes | Unknown |
| Bring your modelDifferent records | Yes | Unknown |
| Warm transferDifferent records | Unknown | Yes |
| HIPAA pathDifferent records | Yes | Unknown |
Your requirements & next steps
Your requirements
Ready-made / AI receptionist · Strict evidence mode
No personal requirements yet. Add criteria in Advanced Filter to prioritize this comparison.
Sales-led enterprise component deployment; no public complete rate table in captured product documentation.
Monthly bundle plus action/telecom credits;15credits/AI voice minute. Not a single all-in minute price.
Exact licensed components, speech/model/carrier pass-through and enterprise minimum require a quote.
Growth119monthly/95annual-equivalent;Franchise349/279. Display separates monthly and annual commitment.
Exact licensed components, speech/model/carrier pass-through and enterprise minimum require a quote.
Top-up credit price is$0.02–$0.04; platform fees, included credits and other actions must be modeled separately.
Exact licensed components, speech/model/carrier pass-through and enterprise minimum require a quote.
Annual equivalents39/95/279requireyearlybilling;location/ad/paymentfees separate.
Enterprise product and trial documentation reviewed; no complete current commercial schedule/eligibility or bundled provider costs established. Trial Knowledge AI does not inherit contracted SLA.
Different activities draw from credits; do not convert the entire allowance to guaranteed calling minutes.
Enterprise product and trial documentation reviewed; no complete current commercial schedule/eligibility or bundled provider costs established. Trial Knowledge AI does not inherit contracted SLA.
AI voice15credits/minute; top-up package and selected plan determine cost.
Barge-in can increase speech subscription costs; contract determines payment route.
Reviewed current public offer; retain original billing scope and units.
Not yet researched against this buyer-critical field standard.
Reviewed current public offer; retain original billing scope and units.
Exact licensed components, speech/model/carrier pass-through and enterprise minimum require a quote.
Variable credit purchase tiers, nonvoice consumption, fees and current waitlist prevent a guaranteed all-in voice rate.
Exact licensed components, speech/model/carrier pass-through and enterprise minimum require a quote.
Research conclusion about cost completeness, not a vendor capability.
Anyone with this link can view the encoded decision criteria.
Vendor documentation establishes a claim. Public model benchmarks are separate context, not measurements of these platforms.
Open saved comparison ↗What to verify together.
Cognigy
No public unit price was established; request itemized platform, speech, carrier and support costs.
Custom quote / current rate unresolved · V3.3 evidence review · Enterprise contract; complete public numeric schedule unavailable
Excluded / confirm: Complete cost cannot be established from this reference. Exact licensed components, speech/model/carrier pass-through and enterprise minimum require a quote. · Carrier and speech-provider subscription costs may apply
Sales-led enterprise component deployment; no public complete rate table in captured product documentation.
ServiceAgent
The public site still carries a launch-soon banner; confirm availability before migrating calls.
Launch $0; paid Core $49/month or $39/month billed yearly · V3.3 evidence review · Core monthly subscription and action-credit allowance; current waitlist, not general availability
Excluded / confirm: Complete cost cannot be established from this reference. Variable credit purchase tiers, nonvoice consumption, fees and current waitlist prevent a guaranteed all-in voice rate. · SMS, campaigns and payment/other service fees vary
Monthly bundle plus action/telecom credits;15credits/AI voice minute. Not a single all-in minute price.
The evidence overlap.
Both records have documented values for Product type, Technical setup, Checked within 30 days, Retained price snapshot. Matching availability does not measure behavior under your call conditions.
Run the same booking, tool failure and unsuccessful human-transfer cases. Record both outcomes and billable units before signing a deployment agreement.
Build a buyer-operated pilot →