Compare Lab
Frontdesk vs PolyAI
Frontdesk is positioned as a packaged front-office suite combining inbound reception, scheduling and customer records. PolyAI is positioned as enterprise dialog-agent platform with a builder, developer tooling and system integrati
Frontdesk is positioned as a packaged front-office suite combining inbound reception, scheduling and customer records. PolyAI is positioned as enterprise dialog-agent platform with a builder, developer tooling and system integrations. Start by deciding who owns the missing layers, then inspect the documented differences below.
Full Platforms and Enterprise Platforms are different product categories. An underlying engine or framework is not a complete substitute for a deployed agent workflow.
10 jointly documented catalog fields. This measures evidence coverage, not equivalent quality or an overall winner.
Test opening hours, booking conflicts and an unanswered transfer.
Start where the records differ.
Values and evidence states are compared together. Shared facts follow the differences; Unknown never means No.
| Decision point | Frontdesk | PolyAI |
|---|---|---|
| Billing modelDifferent records | monthly-bundle | per-minute |
| Billing unitDifferent records | month | Voice agent minute |
| Bring your telephonyDifferent records | Yes | Yes |
| Bring your modelDifferent records | Unknown | Yes |
| Warm transferDifferent records | Yes | Unknown |
| HIPAA pathDifferent records | Unknown | Yes |
Your requirements & next steps
Your requirements
Ready-made / AI receptionist · Strict evidence mode
No personal requirements yet. Add criteria in Advanced Filter to prioritize this comparison.
Reviewed current public offer; retain original billing scope and units.
Sales-led per-minute contract rate, not a public numerical rate.
Reviewed current public offer; retain original billing scope and units.
Commercial rate, commitment and workload exceptions require quote; no fabricated all-in ceiling.
Reviewed current public offer; retain original billing scope and units.
Published unit; precise fee and minimum quote unresolved.
Reviewed current public offer; retain original billing scope and units.
Commercial rate, commitment and workload exceptions require quote; no fabricated all-in ceiling.
Reviewed current public offer; retain original billing scope and units.
No included minute allowance published in reviewed page.
Reviewed current public offer; retain original billing scope and units.
Sales-led per-minute service and build credits are documented; no public complete rate/commitment, recurring free entitlement or provider cost inclusions established.
Shared SMS/chat/voice credit use, top-ups, taxes and Enterprise-specific rates prevent a complete maximum from voice minutes alone.
Sales-led per-minute service and build credits are documented; no public complete rate/commitment, recurring free entitlement or provider cost inclusions established.
Reviewed current public offer; retain original billing scope and units.
Not yet researched against this buyer-critical field standard.
Shared SMS/chat/voice credit use, top-ups, taxes and Enterprise-specific rates prevent a complete maximum from voice minutes alone.
Commercial rate, commitment and workload exceptions require quote; no fabricated all-in ceiling.
Research conclusion about cost completeness, not a vendor capability.
Commercial rate, commitment and workload exceptions require quote; no fabricated all-in ceiling.
Anyone with this link can view the encoded decision criteria.
Vendor documentation establishes a claim. Public model benchmarks are separate context, not measurements of these platforms.
Open saved comparison ↗What to verify together.
Frontdesk
Model the shared overage-credit pool across voice, SMS and chat.
$99 monthly or $79/month billed annually · V3.3 evidence review · Business monthly subscription; shared voice/SMS/chat credits and top-ups separate
Excluded / confirm: Complete cost cannot be established from this reference. Shared SMS/chat/voice credit use, top-ups, taxes and Enterprise-specific rates prevent a complete maximum from voice minutes alone. · Provider, carrier and custom contract terms require separate verification
Reviewed current public offer; retain original billing scope and units.
PolyAI
The public pricing page gives a billing basis, not a numeric quote.
Custom quote / current rate unresolved · V3.3 evidence review · Contract-defined minute billing; no public numeric quote
Excluded / confirm: Complete cost cannot be established from this reference. Commercial rate, commitment and workload exceptions require quote; no fabricated all-in ceiling. · Provider, carrier and custom contract terms require separate verification
Sales-led per-minute contract rate, not a public numerical rate.
The evidence overlap.
Both records have documented values for Product type, Technical setup, Pricing model, Call recording, ElevenLabs TTS, Cartesia TTS, Function / tool calling, Transcripts, Checked within 30 days, Retained price snapshot. Matching availability does not measure behavior under your call conditions.
Run the same booking, tool failure and unsuccessful human-transfer cases. Record both outcomes and billable units before signing a deployment agreement.
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