Compare Lab
PolyAI vs ServiceAgent
PolyAI is positioned as enterprise dialog-agent platform with a builder, developer tooling and system integrations. ServiceAgent is positioned as a home-service front-office product combining call handling with business administra
PolyAI is positioned as enterprise dialog-agent platform with a builder, developer tooling and system integrations. ServiceAgent is positioned as a home-service front-office product combining call handling with business administration. Start by deciding who owns the missing layers, then inspect the documented differences below.
Enterprise Platforms and Full Platforms are different product categories. An underlying engine or framework is not a complete substitute for a deployed agent workflow.
4 jointly documented catalog fields. This measures evidence coverage, not equivalent quality or an overall winner.
Test opening hours, booking conflicts and an unanswered transfer.
Start where the records differ.
Values and evidence states are compared together. Shared facts follow the differences; Unknown never means No.
| Decision point | PolyAI | ServiceAgent |
|---|---|---|
| Billing modelDifferent records | per-minute | character-credit |
| Billing unitDifferent records | Voice agent minute | Action credits;15credits/AI voice minute,2/SMS segment,5/ad creative,1/review reply |
| Bring your telephonyDifferent records | Yes | Unknown |
| Bring your modelDifferent records | Yes | Unknown |
| Warm transferDifferent records | Unknown | Yes |
| HIPAA pathDifferent records | Yes | Unknown |
Your requirements & next steps
Your requirements
Ready-made / AI receptionist · Strict evidence mode
No personal requirements yet. Add criteria in Advanced Filter to prioritize this comparison.
Sales-led per-minute contract rate, not a public numerical rate.
Monthly bundle plus action/telecom credits;15credits/AI voice minute. Not a single all-in minute price.
Commercial rate, commitment and workload exceptions require quote; no fabricated all-in ceiling.
Growth119monthly/95annual-equivalent;Franchise349/279. Display separates monthly and annual commitment.
Published unit; precise fee and minimum quote unresolved.
Top-up credit price is$0.02–$0.04; platform fees, included credits and other actions must be modeled separately.
Commercial rate, commitment and workload exceptions require quote; no fabricated all-in ceiling.
Annual equivalents39/95/279requireyearlybilling;location/ad/paymentfees separate.
No included minute allowance published in reviewed page.
Different activities draw from credits; do not convert the entire allowance to guaranteed calling minutes.
Sales-led per-minute service and build credits are documented; no public complete rate/commitment, recurring free entitlement or provider cost inclusions established.
AI voice15credits/minute; top-up package and selected plan determine cost.
Sales-led per-minute service and build credits are documented; no public complete rate/commitment, recurring free entitlement or provider cost inclusions established.
Reviewed current public offer; retain original billing scope and units.
Not yet researched against this buyer-critical field standard.
Reviewed current public offer; retain original billing scope and units.
Commercial rate, commitment and workload exceptions require quote; no fabricated all-in ceiling.
Variable credit purchase tiers, nonvoice consumption, fees and current waitlist prevent a guaranteed all-in voice rate.
Commercial rate, commitment and workload exceptions require quote; no fabricated all-in ceiling.
Research conclusion about cost completeness, not a vendor capability.
Anyone with this link can view the encoded decision criteria.
Vendor documentation establishes a claim. Public model benchmarks are separate context, not measurements of these platforms.
Open saved comparison ↗What to verify together.
PolyAI
The public pricing page gives a billing basis, not a numeric quote.
Custom quote / current rate unresolved · V3.3 evidence review · Contract-defined minute billing; no public numeric quote
Excluded / confirm: Complete cost cannot be established from this reference. Commercial rate, commitment and workload exceptions require quote; no fabricated all-in ceiling. · Provider, carrier and custom contract terms require separate verification
Sales-led per-minute contract rate, not a public numerical rate.
ServiceAgent
The public site still carries a launch-soon banner; confirm availability before migrating calls.
Launch $0; paid Core $49/month or $39/month billed yearly · V3.3 evidence review · Core monthly subscription and action-credit allowance; current waitlist, not general availability
Excluded / confirm: Complete cost cannot be established from this reference. Variable credit purchase tiers, nonvoice consumption, fees and current waitlist prevent a guaranteed all-in voice rate. · SMS, campaigns and payment/other service fees vary
Monthly bundle plus action/telecom credits;15credits/AI voice minute. Not a single all-in minute price.
The evidence overlap.
Both records have documented values for Product type, Technical setup, Checked within 30 days, Retained price snapshot. Matching availability does not measure behavior under your call conditions.
Run the same booking, tool failure and unsuccessful human-transfer cases. Record both outcomes and billable units before signing a deployment agreement.
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