Compare Lab
PolyAI vs Vapi
PolyAI is positioned as enterprise dialog-agent platform with a builder, developer tooling and system integrations. Vapi is positioned as a developer-oriented orchestration platform for phone and web agents with configurable provi
PolyAI is positioned as enterprise dialog-agent platform with a builder, developer tooling and system integrations. Vapi is positioned as a developer-oriented orchestration platform for phone and web agents with configurable providers. Start by deciding who owns the missing layers, then inspect the documented differences below.
Enterprise Platforms and Full Platforms are different product categories. An underlying engine or framework is not a complete substitute for a deployed agent workflow.
16 jointly documented catalog fields. This measures evidence coverage, not equivalent quality or an overall winner.
Test opening hours, booking conflicts and an unanswered transfer.
Start where the records differ.
Values and evidence states are compared together. Shared facts follow the differences; Unknown never means No.
| Decision point | PolyAI | Vapi |
|---|---|---|
| Billing modelDifferent records | per-minute | platform-plus-pass-through |
| Billing unitDifferent records | Voice agent minute | minute |
| Bring your telephonyDifferent records | Yes | Yes |
| Bring your modelDifferent records | Yes | Yes |
| Warm transferDifferent records | Unknown | Yes |
| WebhooksDifferent records | YesUnknown | YesAPI / webhook |
Your requirements & next steps
Your requirements
Ready-made / AI receptionist · Strict evidence mode
No personal requirements yet. Add criteria in Advanced Filter to prioritize this comparison.
Sales-led per-minute contract rate, not a public numerical rate.
Reviewed current public offer; retain original billing scope and units.
Commercial rate, commitment and workload exceptions require quote; no fabricated all-in ceiling.
Reviewed current public offer; retain original billing scope and units.
Published unit; precise fee and minimum quote unresolved.
Reviewed current public offer; retain original billing scope and units.
Commercial rate, commitment and workload exceptions require quote; no fabricated all-in ceiling.
Reviewed current public offer; retain original billing scope and units.
No included minute allowance published in reviewed page.
Reviewed current public offer; retain original billing scope and units.
Sales-led per-minute service and build credits are documented; no public complete rate/commitment, recurring free entitlement or provider cost inclusions established.
Reviewed current public offer; retain original billing scope and units.
Sales-led per-minute service and build credits are documented; no public complete rate/commitment, recurring free entitlement or provider cost inclusions established.
Reviewed current public offer; retain original billing scope and units.
Not yet researched against this buyer-critical field standard.
Reviewed current public offer; retain original billing scope and units.
Commercial rate, commitment and workload exceptions require quote; no fabricated all-in ceiling.
Provider choices, tokens, carrier and optional support/compliance fees are not fixed by minutes alone.
Commercial rate, commitment and workload exceptions require quote; no fabricated all-in ceiling.
Research conclusion about cost completeness, not a vendor capability.
Anyone with this link can view the encoded decision criteria.
Vendor documentation establishes a claim. Public model benchmarks are separate context, not measurements of these platforms.
Open saved comparison ↗What to verify together.
PolyAI
The public pricing page gives a billing basis, not a numeric quote.
Custom quote / current rate unresolved · V3.3 evidence review · Contract-defined minute billing; no public numeric quote
Excluded / confirm: Complete cost cannot be established from this reference. Commercial rate, commitment and workload exceptions require quote; no fabricated all-in ceiling. · Provider, carrier and custom contract terms require separate verification
Sales-led per-minute contract rate, not a public numerical rate.
Vapi
The $0.05 hosting charge is only one component of the call bill.
$0.05/min Vapi hosting · V3.3 evidence review · Hosting only; model, speech, carrier and compliance/support add-ons extra
Excluded / confirm: Complete cost cannot be established from this reference. Provider choices, tokens, carrier and optional support/compliance fees are not fixed by minutes alone. · LLM, transcriber, voice and carrier charges; HIPAA add-on $2,000/month
Reviewed current public offer; retain original billing scope and units.
The evidence overlap.
Both records have documented values for Product type, Technical setup, Pricing model, DTMF, Call recording, Bring your TTS, ElevenLabs TTS, OpenAI models, Anthropic models, MCP tools, Knowledge base / RAG, Function / tool calling and additional fields shown in Compare. Matching availability does not measure behavior under your call conditions.
Run the same booking, tool failure and unsuccessful human-transfer cases. Record both outcomes and billable units before signing a deployment agreement.
Build a buyer-operated pilot →